Senior Client Solutions Manager
Freeman is the global leader in events. Whether virtual, in-person, or hybrid, we are on a mission to redefine live for a new era. With a data-driven approach and the world's largest network of experts, our insights are shaping exhibitions, exhibits, and events that drive audiences to action. Our integrated full-service solutions leverage a 100-year legacy in event management as well as new technologies to deliver moments that matter. Summary Develops relationships and solicits business with new and existing accounts. Responsible for processing orders, complete billing, and solicit new & repeat business while providing excellent customer service to all clients, both internal & external. Assists in resigning existing business. Focuses on monitoring, growing, and up-selling existing business. Works closely with the branch and the logistics teams to ensure proper planning and execution. Intermediate role that continues to develop an understanding of the business and assigned accounts. Essential Duties & Responsibilities Client Relationship:
Sales Volume - $5,000,000 total or more annually Perform outbound sales calls, including cold calling, lead follow-up and sales qualification to ascertain affiliate requirements. Prospect customers through cold call sales and referrals. Up-sell current customers. Develop and present verbal and/or written proposals to potential clients. Quote prices and credit terms in compliance with Freeman policies and procedures. Act as primary representative for assigned accounts taking each account through the Freeman Sales Cycle. Attend industry events to earn business Re-signs the existing business. Client Solutions:
Produces and reviews orders with operational personnel. Confirms jobs and requests necessary information to prepare service plan requirements. Supervises jobs on site as required. Responsible for event job costing. Manages problems quickly, efficiently, and effectively to meet customer's needs. Responds to customer complaints and handles payment collection process as required. Miscellaneous:
Prepare business transaction reports. Record activities in company provided CRM system. Receive and process orders taken in company inventory/invoicing data systems. Submit an itemized expense report for approval per company policies. Develop and maintain strong working relationships with branch operations. Conduct site inspections as necessary or requested, be on site for set up as needed. Collect payment information from customers and perform proper approval verification. Conduct follow up calls to customers to ensure service excellence. Perform other duties as may be assigned. Education & Experience Bachelor's Degree (B.A.) from a four-year college or university. Five (5) or more years of related experience. Has proven ability to manage their own book of accounts in the profitable production of revenue opportunities totaling approximately $3 million or more. Knowledge of sales systems such as TSS and Salesforce is required. Working knowledge of all Microsoft Office Software applications. Excellent customer service and organizational skills are required. Travel Requirements Travel 25% to 50%
Salary Range:
$80K -- $100K
Minimum Qualification
Account Management, SalesEstimated Salary: $20 to $28 per hour based on qualifications.
Sales Volume - $5,000,000 total or more annually Perform outbound sales calls, including cold calling, lead follow-up and sales qualification to ascertain affiliate requirements. Prospect customers through cold call sales and referrals. Up-sell current customers. Develop and present verbal and/or written proposals to potential clients. Quote prices and credit terms in compliance with Freeman policies and procedures. Act as primary representative for assigned accounts taking each account through the Freeman Sales Cycle. Attend industry events to earn business Re-signs the existing business. Client Solutions:
Produces and reviews orders with operational personnel. Confirms jobs and requests necessary information to prepare service plan requirements. Supervises jobs on site as required. Responsible for event job costing. Manages problems quickly, efficiently, and effectively to meet customer's needs. Responds to customer complaints and handles payment collection process as required. Miscellaneous:
Prepare business transaction reports. Record activities in company provided CRM system. Receive and process orders taken in company inventory/invoicing data systems. Submit an itemized expense report for approval per company policies. Develop and maintain strong working relationships with branch operations. Conduct site inspections as necessary or requested, be on site for set up as needed. Collect payment information from customers and perform proper approval verification. Conduct follow up calls to customers to ensure service excellence. Perform other duties as may be assigned. Education & Experience Bachelor's Degree (B.A.) from a four-year college or university. Five (5) or more years of related experience. Has proven ability to manage their own book of accounts in the profitable production of revenue opportunities totaling approximately $3 million or more. Knowledge of sales systems such as TSS and Salesforce is required. Working knowledge of all Microsoft Office Software applications. Excellent customer service and organizational skills are required. Travel Requirements Travel 25% to 50%
Salary Range:
$80K -- $100K
Minimum Qualification
Account Management, SalesEstimated Salary: $20 to $28 per hour based on qualifications.
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