Product Support Specialist II (REMOTE - Las Vegas)
Las Vegas, NV Las Vegas, NV Full-time Full-time $24 - $27 an hour $24 - $27 an hour 12 hours ago 12 hours ago 12 hours ago Are you an IT professional who enjoys solving customer issues? Do you want to work with a tight-knit team who values collaboration and offers the best customer experience possible? If so, Everi is currently looking for a Product Support Special to support our payment solutions.
This role is a remote role based in Las Vegas.
Only candidates who reside in Las Vegas and surrounding areas will be considered.
What Will You Be Doing? Provides technical instruction and troubleshooting support to customers; escalates issues as needed.
Dis understanding of software & hardware-related user issues and an ability to provide tier 1 &2 level troubleshooting.
Manage requests from internal and external clients, resolving issues via e-mail, remote computer access, and telephone.
Interact with cross-functional teams resolving customer issues and deliver timely responses to customer inquiries.
Ability to participate in an oncall rotation of 2 weeks every 2-3 months.
Skills, Knowledge, & Expertise for the job:
2-4 years of experience working in a technical support or software support role.
Experience with SQL and basic to intermediate querying experience.
Strong customer service and communication skills.
Experience with CRM and/or Ticketing systems.
Able to be a part of an oncall rotation.
Nice to have:
Systems administration or programming experience.
Previous experience in casino gaming or the payments industry.
Gaming industry experience is great but not required.
Why Us? Everi's benefits package includes Medical, Dental, Vision, 401k with company match, life insurance, maternity and paternity leave, adoption assistance, pet insurance, gym reimbursement, and more! Discretionary Time Off (DTO) - No more banking hours to take a day off and the perfect way to prevent burnout and improve productivity.
Building on a solid culture and resounding positive feedback from Everi employees in 2021, Everi continued to receive recognition as a Top Workplace in 2022.
Everi was recognized nationally as a Top Workplace 2022 USA and received a second regional award for its HQ in Las Vegas as a Nevada Top Workplace 2022.
This most recent award brings Everi's total number of Top Workplaces awards in 2021 and 2022 to a whopping 10 awards!!!! Everi is committed to expanding its innovative and creative reach, building a culture based on the tenets of respect and transparency.
We are proud to be the gaming industry's single-source provider of financial technology, loyalty solutions, games, and intelligence solutions.
Let's Go! The compensation for this role considers a wide range of factors, including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
The disclosed range estimate has not been adjusted for the applicable geographic differential for the location at which the position may ultimately be filled.
At Everi, it is not typical for all individuals to be hired at or near the end of the range; compensation decisions depend on each case's facts and circumstances.
A reasonable estimate of the current range is $24.
00 - $27.
00 per hour and overtime eligible.
Everi is an Equal Opportunity Employer.
All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.
For All External Staffing Agencies Everi does not accept unsolicited agency submittals.
Please do not forward resumes to our Executive team, Management team, or any current Everi employee for review.
Everi is not responsible for any fees related to unsolicited resumes.
#LI-remote #LI-DE1 About Everi We believe in the values of Collaboration, Integrity, Inclusion, Excellence, and Fun!.
Estimated Salary: $20 to $28 per hour based on qualifications.
This role is a remote role based in Las Vegas.
Only candidates who reside in Las Vegas and surrounding areas will be considered.
What Will You Be Doing? Provides technical instruction and troubleshooting support to customers; escalates issues as needed.
Dis understanding of software & hardware-related user issues and an ability to provide tier 1 &2 level troubleshooting.
Manage requests from internal and external clients, resolving issues via e-mail, remote computer access, and telephone.
Interact with cross-functional teams resolving customer issues and deliver timely responses to customer inquiries.
Ability to participate in an oncall rotation of 2 weeks every 2-3 months.
Skills, Knowledge, & Expertise for the job:
2-4 years of experience working in a technical support or software support role.
Experience with SQL and basic to intermediate querying experience.
Strong customer service and communication skills.
Experience with CRM and/or Ticketing systems.
Able to be a part of an oncall rotation.
Nice to have:
Systems administration or programming experience.
Previous experience in casino gaming or the payments industry.
Gaming industry experience is great but not required.
Why Us? Everi's benefits package includes Medical, Dental, Vision, 401k with company match, life insurance, maternity and paternity leave, adoption assistance, pet insurance, gym reimbursement, and more! Discretionary Time Off (DTO) - No more banking hours to take a day off and the perfect way to prevent burnout and improve productivity.
Building on a solid culture and resounding positive feedback from Everi employees in 2021, Everi continued to receive recognition as a Top Workplace in 2022.
Everi was recognized nationally as a Top Workplace 2022 USA and received a second regional award for its HQ in Las Vegas as a Nevada Top Workplace 2022.
This most recent award brings Everi's total number of Top Workplaces awards in 2021 and 2022 to a whopping 10 awards!!!! Everi is committed to expanding its innovative and creative reach, building a culture based on the tenets of respect and transparency.
We are proud to be the gaming industry's single-source provider of financial technology, loyalty solutions, games, and intelligence solutions.
Let's Go! The compensation for this role considers a wide range of factors, including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
The disclosed range estimate has not been adjusted for the applicable geographic differential for the location at which the position may ultimately be filled.
At Everi, it is not typical for all individuals to be hired at or near the end of the range; compensation decisions depend on each case's facts and circumstances.
A reasonable estimate of the current range is $24.
00 - $27.
00 per hour and overtime eligible.
Everi is an Equal Opportunity Employer.
All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.
For All External Staffing Agencies Everi does not accept unsolicited agency submittals.
Please do not forward resumes to our Executive team, Management team, or any current Everi employee for review.
Everi is not responsible for any fees related to unsolicited resumes.
#LI-remote #LI-DE1 About Everi We believe in the values of Collaboration, Integrity, Inclusion, Excellence, and Fun!.
Estimated Salary: $20 to $28 per hour based on qualifications.
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