Player Development Executive - Asian Marketing
Overview:
The Mirage Las Vegas is the first mega resort to ever grace the Strip.
A Four Diamond award-winning hotel with 3,044 rooms impeccably outfitted to provide the complete luxury experience.
The world-famous Mirage volcano sets the tone for guests to explore the wonders within.
The Mirage features a worldly selection of fine and casual dining venues.
From American dishes at STACK and California Pizza Kitchen, contemporary Asian dining at OTORO, to Italian wines and cuisine at Costa and world-class wagyu steaks at Tom Colicchios Heritage Steak.
A premier entertainment destination, The Mirage plays host to the award-winning The Beatles LOVE by Cirque du Soleil, a breathtaking tribute to one of the most influential bands in history.
The Mirage also plays host to LIMITLESS, its newest magic show starring Shin Lim, the only person ever to win Americas Got Talent TWICE.
Steps away from the casino is 170,000 square feet of flexible meeting rooms, boardrooms and convention space that can be customized to meet every want and need.
The casino boasts 2,300 slot machines, 20 table games and a VIP room.
Treat yourself to a hot stone massage, manicure/pedicure, body or hair treatment at the onsite spa and salon.
For more information, visit us online at www.
mirage.
com or follow us:
Facebook:
The Mirage Hotel and Casino, Twitter:
@TheMirageLV, Instagram:
@themiragelv.
Responsibilities:
It is the primary responsibility of the Player Development Executive - Asian Marketing in maintaining the propertys casino customer base while expediting processes to ensure excellent customer service.
Player Development Executive will use appropriate judgment to execute casino customer requests.
All duties are to be performed in accordance with MGM Resorts International Marketing polices practices and procedures.
PRINCIPAL DUTIES AND
Responsibilities:
Evaluate customers casino activity to provide corresponding incentives and may have authorization to approve minimum amount of comps and allowances (i.
e.
room, food, beverage, event tickets, promo chips, free play, airfare or discounts).
Assist in maintaining and developing propertys customer base through meeting and interacting with customers.
Ensure customers from assigned regions are greeted upon check?in & check?out, and provides personalized service throughout their stay to the satisfaction of the customer.
Process customers reservations by using VIPR/AUTOCAB, OPERA & PATRON management systems.
If authorized, grant marker authorization limits to qualifying customers.
Attend special event functions when appropriate to promote marketing efforts and greet customers.
Maintain highly confidential customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies.
Resolve customer disputes and complaints to the satisfaction of the customer and the company.
Comply with all local laws, Title 31 and attends all the mandatory compliance and training sessions.
Perform other job related duties as assigned.
Qualifications:
Bachelors degree in Marketing or Business Administration required, along with five (5) to seven (7) years Casino Database/Marketing Management or the equivalent combination of education and/or experience.
The incumbent must also have strong organizational, planning, communication and public and interpersonal relations skills.
Advance skills in MS SQL Server Stack SQL, SSRS, SSIS.
Expert skills in Excel are required.
Knowledge and/or experience with SAS and Tableau preferred.
Team Management experience required.
Direct Marketing experience including Direct Mail, Email Marketing, CRM etc.
highly preferred.
Proficient knowledge of Microsoft Office is required.
Tactful problem-solving abilities.
Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
Must be able and willing to work flexible hours to include evenings, weekends and holidays.
A team player with strong analytical, communication (both written and oral) and interpersonal skills.
Outstanding organizational skills are a must, as is the ability to manage multiple priorities simultaneously.
Must be available for travel on a frequent basis.
MINIMUM REQUIREMENTS:
Bachelors degree or equivalent experience.
One (1) year of prior relevant experience.
Ability to communicate effectively in the language for the assigned region:
Far East Marketing Mandarin and/or Cantonese and/or Vietnamese.
Two (2) years of hotel operations, Casino marketing, VIP services or table games.
KNOWLEDGE, SKILLS, AND ABILITIES:
Able to work in the fast pace environment.
Able to work as a team with co?workers.
Demonstrates excellent customer service skills.
Demonstrates savvy interpersonal skills to effectively communicate with all business contacts.
Shows flexibility in working a variety of shifts including weekends and holidays.
Demonstrates and maintains a professional, neat and well?groomed appearance adhering to MGM Resorts International Marketing standards.
Able to travel domestically or internationally if necessary to meet existing customer base.
Must be able to communicate effectively in English, in both written and oral forms.
Recommended Skills Analytical Business Administration Communication Coordinating Courtesy Customer Relationship Management Estimated Salary: $20 to $28 per hour based on qualifications.
The Mirage Las Vegas is the first mega resort to ever grace the Strip.
A Four Diamond award-winning hotel with 3,044 rooms impeccably outfitted to provide the complete luxury experience.
The world-famous Mirage volcano sets the tone for guests to explore the wonders within.
The Mirage features a worldly selection of fine and casual dining venues.
From American dishes at STACK and California Pizza Kitchen, contemporary Asian dining at OTORO, to Italian wines and cuisine at Costa and world-class wagyu steaks at Tom Colicchios Heritage Steak.
A premier entertainment destination, The Mirage plays host to the award-winning The Beatles LOVE by Cirque du Soleil, a breathtaking tribute to one of the most influential bands in history.
The Mirage also plays host to LIMITLESS, its newest magic show starring Shin Lim, the only person ever to win Americas Got Talent TWICE.
Steps away from the casino is 170,000 square feet of flexible meeting rooms, boardrooms and convention space that can be customized to meet every want and need.
The casino boasts 2,300 slot machines, 20 table games and a VIP room.
Treat yourself to a hot stone massage, manicure/pedicure, body or hair treatment at the onsite spa and salon.
For more information, visit us online at www.
mirage.
com or follow us:
Facebook:
The Mirage Hotel and Casino, Twitter:
@TheMirageLV, Instagram:
@themiragelv.
Responsibilities:
It is the primary responsibility of the Player Development Executive - Asian Marketing in maintaining the propertys casino customer base while expediting processes to ensure excellent customer service.
Player Development Executive will use appropriate judgment to execute casino customer requests.
All duties are to be performed in accordance with MGM Resorts International Marketing polices practices and procedures.
PRINCIPAL DUTIES AND
Responsibilities:
Evaluate customers casino activity to provide corresponding incentives and may have authorization to approve minimum amount of comps and allowances (i.
e.
room, food, beverage, event tickets, promo chips, free play, airfare or discounts).
Assist in maintaining and developing propertys customer base through meeting and interacting with customers.
Ensure customers from assigned regions are greeted upon check?in & check?out, and provides personalized service throughout their stay to the satisfaction of the customer.
Process customers reservations by using VIPR/AUTOCAB, OPERA & PATRON management systems.
If authorized, grant marker authorization limits to qualifying customers.
Attend special event functions when appropriate to promote marketing efforts and greet customers.
Maintain highly confidential customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies.
Resolve customer disputes and complaints to the satisfaction of the customer and the company.
Comply with all local laws, Title 31 and attends all the mandatory compliance and training sessions.
Perform other job related duties as assigned.
Qualifications:
Bachelors degree in Marketing or Business Administration required, along with five (5) to seven (7) years Casino Database/Marketing Management or the equivalent combination of education and/or experience.
The incumbent must also have strong organizational, planning, communication and public and interpersonal relations skills.
Advance skills in MS SQL Server Stack SQL, SSRS, SSIS.
Expert skills in Excel are required.
Knowledge and/or experience with SAS and Tableau preferred.
Team Management experience required.
Direct Marketing experience including Direct Mail, Email Marketing, CRM etc.
highly preferred.
Proficient knowledge of Microsoft Office is required.
Tactful problem-solving abilities.
Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
Must be able and willing to work flexible hours to include evenings, weekends and holidays.
A team player with strong analytical, communication (both written and oral) and interpersonal skills.
Outstanding organizational skills are a must, as is the ability to manage multiple priorities simultaneously.
Must be available for travel on a frequent basis.
MINIMUM REQUIREMENTS:
Bachelors degree or equivalent experience.
One (1) year of prior relevant experience.
Ability to communicate effectively in the language for the assigned region:
Far East Marketing Mandarin and/or Cantonese and/or Vietnamese.
Two (2) years of hotel operations, Casino marketing, VIP services or table games.
KNOWLEDGE, SKILLS, AND ABILITIES:
Able to work in the fast pace environment.
Able to work as a team with co?workers.
Demonstrates excellent customer service skills.
Demonstrates savvy interpersonal skills to effectively communicate with all business contacts.
Shows flexibility in working a variety of shifts including weekends and holidays.
Demonstrates and maintains a professional, neat and well?groomed appearance adhering to MGM Resorts International Marketing standards.
Able to travel domestically or internationally if necessary to meet existing customer base.
Must be able to communicate effectively in English, in both written and oral forms.
Recommended Skills Analytical Business Administration Communication Coordinating Courtesy Customer Relationship Management Estimated Salary: $20 to $28 per hour based on qualifications.
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