Help Desk Specialist
OnesourcePCS, LLC is looking for a full time Help Desk Specialist to support the 99th Medical Group (99 MDG) at Nellis AFB in Las Vegas, NV.
Job Specific Duties:
Provide Tier 1 support
Receiving, logging and managing calls from internal staff via telephone and email
Log Remedy Tickets for unresolved calls or from in person visits
To maintain a high degree of customer service for all support queries and adhere to all service management principles
Basic Active Directory knowledge
Handle Systems in-processing activities for MDG staff
Performs miscellaneous administrative tasks
Monitors the 99MDG Service Now queues.
Resolves tickets that can be resolved at the Service Desk or escalates tickets in a timely manner to appropriate element.
Resets and unlocks accounts IAW with established procedures
Issues consumable peripheral equipment or supplies IAW established procedures Minimum Experience/
Qualifications:
Current CompTIA A
or higher Certification
At least 1 year in a Service Desk or related front desk experience
Excellent communication skills and telephone etiquette
Excellent organizational skills
Strong knowledge of Microsoft Office Automation tools Company Overview Our company has been operating for over 14 years and provides Information Technology engineering and support services, Healthcare IT, and clinical staffing to a variety of clients from the following industries:
Federal Civilian and Defense Government Agencies (FLDOT, U.
S.
Air Force, U.
S.
Navy), Healthcare, Insurance, Manufacturing, Retail, and Real Estate.
We are proud to be an EEO/AA employer M/F/D/V.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Benefits and Perks OnesourcePCS, LLC offers exceptional benefits, including competitive compensation, Medical/Dental/Vision, short and long-term disability, life insurance, paid vacation, paid holidays, a 401(k), and semi-monthly direct deposit.
EOE, including disability/vets.
http:
//www.
onesourcepcs.
com Powered by JazzHR Recommended Skills Reports Analysis Information Systems Auditing Interface Process Improvements (Business) Estimated Salary: $20 to $28 per hour based on qualifications.
Job Specific Duties:
Provide Tier 1 support
Receiving, logging and managing calls from internal staff via telephone and email
Log Remedy Tickets for unresolved calls or from in person visits
To maintain a high degree of customer service for all support queries and adhere to all service management principles
Basic Active Directory knowledge
Handle Systems in-processing activities for MDG staff
Performs miscellaneous administrative tasks
Monitors the 99MDG Service Now queues.
Resolves tickets that can be resolved at the Service Desk or escalates tickets in a timely manner to appropriate element.
Resets and unlocks accounts IAW with established procedures
Issues consumable peripheral equipment or supplies IAW established procedures Minimum Experience/
Qualifications:
Current CompTIA A
or higher Certification
At least 1 year in a Service Desk or related front desk experience
Excellent communication skills and telephone etiquette
Excellent organizational skills
Strong knowledge of Microsoft Office Automation tools Company Overview Our company has been operating for over 14 years and provides Information Technology engineering and support services, Healthcare IT, and clinical staffing to a variety of clients from the following industries:
Federal Civilian and Defense Government Agencies (FLDOT, U.
S.
Air Force, U.
S.
Navy), Healthcare, Insurance, Manufacturing, Retail, and Real Estate.
We are proud to be an EEO/AA employer M/F/D/V.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Benefits and Perks OnesourcePCS, LLC offers exceptional benefits, including competitive compensation, Medical/Dental/Vision, short and long-term disability, life insurance, paid vacation, paid holidays, a 401(k), and semi-monthly direct deposit.
EOE, including disability/vets.
http:
//www.
onesourcepcs.
com Powered by JazzHR Recommended Skills Reports Analysis Information Systems Auditing Interface Process Improvements (Business) Estimated Salary: $20 to $28 per hour based on qualifications.
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