Hospital Manager II
VCA Spring Mountain Animal Hospital , located in Las Vegas, NV is looking for a fulltime Hospital Manager who enjoys being part of a supportive and dedicated team that focuses on quality patient care and excellent client service.
This individual will be responsible for leading, growing and developing a team while providing an atmosphere of mutual respect.
The Hospital Manager--under the guidance of the Regional Management team and in partnership with the Medical Director--performs a wide range of administrative activities related to the practice.
This includes:
mentoring the staff and overseeing the business operations and maintenance of the facility; ensuring the business growth and profitability of the practice; and supporting the hospital's mission of delivering high quality patient care and exceptional client service.
Skills and Qualifications o 2 to 3 years of customer service and financial budget management experience.
Veterinary experience is preferred.
o Knowledge of sales and marketing techniques.
o Excellent verbal and written communication skills, especially to a diverse range of audiences and settings.
o The ability to make decisions, delegate responsibility and achieve results with hospital team members.
o Professional disposition and appearance, with excellent interpersonal skills and a friendly, positive attitude.
o Respect for and willingness to work with clients and their pets.
o Must be able to handle multiple tasks and deal with an environment of changing priorities.
Job Responsibilities o Direct and develop the veterinary, technical and administrative staff towards the goal of quality patient care and excellent client service; assist in the formulation of objectives and policies to ensure efficient and profitable hospital operations.
o Oversee the hiring, reviewing, disciplining and terminating of professional staff, in accordance with and with the approval of the Regional Management team.
o Review the P&L Report monthly and partner with the Hospital Medical Director to increase revenue and limit expenses; work with home office to prepare and submit the yearly budget (budget forecast, operating plan, cap-ex expenditures) and participate in the evaluation process with Regional Management team.
o Model an owner mentality in hospital by demonstrating a willingness to assist all employees in making the practice a success; invest the necessary amount of time to accomplish the required responsibilities and ensure the smooth operation of the hospital.
o Minimizing patient stress and discomfort; recommend referral to another VCA doctor or specialist when this is likely to significantly improve the prognosis.
o Maintain client/patient medical/surgical records and make certain all necessary logs are kept up-to-date through established protocols; assist colleagues in follow-up and future management of the patient.
o Supervise the administration and case review of client medical complaints.
o Positively represent the hospital and VCA in the professional community and to the general public.
Las Vegas offers many activities to do outside of work including amazing shows, dining experiences, hiking, biking, sporting events, and more! At VCA Spring Mountain Animal Hospital we are committed to equity, inclusion, and diversity, and strive to be a place where a talented mix of people want to come, stay, and do their best work and is a people person and a pet lover.
As a member of the VCA family, eligible full-time employees will be rewarded with a generous compensation package and a comprehensive benefits package, including:
Health & Well-being o Innovative associate health and well-being department o Headspace app subscriptions, financial wellness tools, & access to additional mental health resources o 401k retirement savings plan with company match o Health/dental/vision insurance, infertility benefits, gender affirmation services o Paid parental, vacation and sick leave o Bereavement leave Professional Development o Continuing Education Allowance o WOOF University - offering abundant CE for team members o Client Service Development Program o Regional CE offered Additional Benefits o Up to 75% Pet Care Discount for your own pets o Recognition program o 100% paid short-term disability insurance o Optional family benefits o VIP Discounts through many merchants Salary Range (DOE) $55,000 to $65,000 The information in this position description indicates the general nature and level of work to be performed.
It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) If you are a current associate, you need to apply through our internal career site.
Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.
Benefits:
We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed.
It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.
Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled.
For a complete EEO statement please see our career page at vcacareers.
com Recommended Skills Administration Coaching And Mentoring Communication Customer Service Finance Financial Management Estimated Salary: $20 to $28 per hour based on qualifications.
This individual will be responsible for leading, growing and developing a team while providing an atmosphere of mutual respect.
The Hospital Manager--under the guidance of the Regional Management team and in partnership with the Medical Director--performs a wide range of administrative activities related to the practice.
This includes:
mentoring the staff and overseeing the business operations and maintenance of the facility; ensuring the business growth and profitability of the practice; and supporting the hospital's mission of delivering high quality patient care and exceptional client service.
Skills and Qualifications o 2 to 3 years of customer service and financial budget management experience.
Veterinary experience is preferred.
o Knowledge of sales and marketing techniques.
o Excellent verbal and written communication skills, especially to a diverse range of audiences and settings.
o The ability to make decisions, delegate responsibility and achieve results with hospital team members.
o Professional disposition and appearance, with excellent interpersonal skills and a friendly, positive attitude.
o Respect for and willingness to work with clients and their pets.
o Must be able to handle multiple tasks and deal with an environment of changing priorities.
Job Responsibilities o Direct and develop the veterinary, technical and administrative staff towards the goal of quality patient care and excellent client service; assist in the formulation of objectives and policies to ensure efficient and profitable hospital operations.
o Oversee the hiring, reviewing, disciplining and terminating of professional staff, in accordance with and with the approval of the Regional Management team.
o Review the P&L Report monthly and partner with the Hospital Medical Director to increase revenue and limit expenses; work with home office to prepare and submit the yearly budget (budget forecast, operating plan, cap-ex expenditures) and participate in the evaluation process with Regional Management team.
o Model an owner mentality in hospital by demonstrating a willingness to assist all employees in making the practice a success; invest the necessary amount of time to accomplish the required responsibilities and ensure the smooth operation of the hospital.
o Minimizing patient stress and discomfort; recommend referral to another VCA doctor or specialist when this is likely to significantly improve the prognosis.
o Maintain client/patient medical/surgical records and make certain all necessary logs are kept up-to-date through established protocols; assist colleagues in follow-up and future management of the patient.
o Supervise the administration and case review of client medical complaints.
o Positively represent the hospital and VCA in the professional community and to the general public.
Las Vegas offers many activities to do outside of work including amazing shows, dining experiences, hiking, biking, sporting events, and more! At VCA Spring Mountain Animal Hospital we are committed to equity, inclusion, and diversity, and strive to be a place where a talented mix of people want to come, stay, and do their best work and is a people person and a pet lover.
As a member of the VCA family, eligible full-time employees will be rewarded with a generous compensation package and a comprehensive benefits package, including:
Health & Well-being o Innovative associate health and well-being department o Headspace app subscriptions, financial wellness tools, & access to additional mental health resources o 401k retirement savings plan with company match o Health/dental/vision insurance, infertility benefits, gender affirmation services o Paid parental, vacation and sick leave o Bereavement leave Professional Development o Continuing Education Allowance o WOOF University - offering abundant CE for team members o Client Service Development Program o Regional CE offered Additional Benefits o Up to 75% Pet Care Discount for your own pets o Recognition program o 100% paid short-term disability insurance o Optional family benefits o VIP Discounts through many merchants Salary Range (DOE) $55,000 to $65,000 The information in this position description indicates the general nature and level of work to be performed.
It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) If you are a current associate, you need to apply through our internal career site.
Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.
Benefits:
We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed.
It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.
Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled.
For a complete EEO statement please see our career page at vcacareers.
com Recommended Skills Administration Coaching And Mentoring Communication Customer Service Finance Financial Management Estimated Salary: $20 to $28 per hour based on qualifications.
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