Training and Quality Specialist
Title:
Training & Quality Specialist Department:
Customer CareBargaining Unit:
NBU Position Type:
Exempt Hours per Week :
40Position SummaryThe Training & Quality Specilaist facilitates training classes for operations employees and ensures that training modules and job aids are continually updated in accordance with Company guidelines, client specifications, and legislative requirements.
Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role.
Key Duties and Responsibilities Maintains current knowledge of Plan(s); analyzes, interprets, and communicates new plans and/or changes and provides resource material and training.
Conducts in person and virtual training sessions for operational new hires.
Provides ongoing training sessions, as needed, to existing operational employees.
Collaborates with subject matter experts (SMEs) in each department to ensure accuracy in the design and development of curriculum.
Partners with management, supervisors, and employees to assess training requirements related to changes in policies and procedures, regulations, compliance with client needs, new developments, and reporting requirements.
May assist the implementation team with training needs specific to new client onboarding.
Monitors training program effectiveness and reports results to management.
Assists internal quality auditors to evaluate performance and the efficiency of training programs.
Partners with Supervisors in the performance review process for individual employees as it pertains to the quality of work.
Acts as a mentor and technical resource for operational departments.
Answers questions, provides assistance, and verifies work on all accounts.
Performs other related duties and special projects as needed.
Working Conditions/Physical Effort Normal degree of physical effort in typical office environment with comfortable, constant temperatures and absence of objectionable elements.
May be required to work remotely.
Minimum Qualifications High School Diploma or GED.
Two years of experience in training and material development.
Exceptional team player with the confidence and integrity to earn client and internal team confidence quickly.
Excellent verbal and written communication skills, including interpersonal skills.
Strong decision-making and organizational skills, with the ability to optimize the use of all available resources and deliver on multiple priorities.
Exceptional analytical and problem resolution skills; ability to exercise independent, sound judgment.
Experience facilitating in person and virtual classrooms with proficient presentation skills.
Proficiency with MS Office tools and applications.
Some travel may be required.
Preferred Qualifications Prior multi-employer and Taft-Hartley trust fund experience.
Bachelor's degree in a training or educational related field.
Certification in training, learning, development, or quality.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job.
Duties, responsibilities and activities may change at any time with or without notice.
Disability AccommodationConsistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.
The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.
If reasonable accommodation is needed, please contact the Recruiting Department at , and we would be happy to assist you.
Zenith American SolutionsReal People.
Real Solutions.
National Reach.
Local Expertise.
We are currently looking for a dedicated, energetic Training & Quality Specialist with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day.
Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide.
The original entity of Zenith American has been in business since 1944.
Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011.
By combining resources, best practices and scale, the new organization is even stronger and better than before.
We believe the best way to realize our better systems for better service philosophy is to hire the best employees.
We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect.
If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American!We realize the importance a comprehensive benefits program to our employees and their families.
As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more! Recommended Skills Analytical Communication Coordinating Decision Making Hardworking And Dedicated Interpersonal Skills Estimated Salary: $20 to $28 per hour based on qualifications.
Training & Quality Specialist Department:
Customer CareBargaining Unit:
NBU Position Type:
Exempt Hours per Week :
40Position SummaryThe Training & Quality Specilaist facilitates training classes for operations employees and ensures that training modules and job aids are continually updated in accordance with Company guidelines, client specifications, and legislative requirements.
Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role.
Key Duties and Responsibilities Maintains current knowledge of Plan(s); analyzes, interprets, and communicates new plans and/or changes and provides resource material and training.
Conducts in person and virtual training sessions for operational new hires.
Provides ongoing training sessions, as needed, to existing operational employees.
Collaborates with subject matter experts (SMEs) in each department to ensure accuracy in the design and development of curriculum.
Partners with management, supervisors, and employees to assess training requirements related to changes in policies and procedures, regulations, compliance with client needs, new developments, and reporting requirements.
May assist the implementation team with training needs specific to new client onboarding.
Monitors training program effectiveness and reports results to management.
Assists internal quality auditors to evaluate performance and the efficiency of training programs.
Partners with Supervisors in the performance review process for individual employees as it pertains to the quality of work.
Acts as a mentor and technical resource for operational departments.
Answers questions, provides assistance, and verifies work on all accounts.
Performs other related duties and special projects as needed.
Working Conditions/Physical Effort Normal degree of physical effort in typical office environment with comfortable, constant temperatures and absence of objectionable elements.
May be required to work remotely.
Minimum Qualifications High School Diploma or GED.
Two years of experience in training and material development.
Exceptional team player with the confidence and integrity to earn client and internal team confidence quickly.
Excellent verbal and written communication skills, including interpersonal skills.
Strong decision-making and organizational skills, with the ability to optimize the use of all available resources and deliver on multiple priorities.
Exceptional analytical and problem resolution skills; ability to exercise independent, sound judgment.
Experience facilitating in person and virtual classrooms with proficient presentation skills.
Proficiency with MS Office tools and applications.
Some travel may be required.
Preferred Qualifications Prior multi-employer and Taft-Hartley trust fund experience.
Bachelor's degree in a training or educational related field.
Certification in training, learning, development, or quality.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job.
Duties, responsibilities and activities may change at any time with or without notice.
Disability AccommodationConsistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.
The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.
If reasonable accommodation is needed, please contact the Recruiting Department at , and we would be happy to assist you.
Zenith American SolutionsReal People.
Real Solutions.
National Reach.
Local Expertise.
We are currently looking for a dedicated, energetic Training & Quality Specialist with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day.
Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide.
The original entity of Zenith American has been in business since 1944.
Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011.
By combining resources, best practices and scale, the new organization is even stronger and better than before.
We believe the best way to realize our better systems for better service philosophy is to hire the best employees.
We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect.
If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American!We realize the importance a comprehensive benefits program to our employees and their families.
As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more! Recommended Skills Analytical Communication Coordinating Decision Making Hardworking And Dedicated Interpersonal Skills Estimated Salary: $20 to $28 per hour based on qualifications.
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