Technical Operations Manager
ASM GlobalASM Global is the world's leading venue management and services company.
The company was formed by the combination of AEG Facilities and SMG, global leaders in venue, event strategy, and management.
The company's elite venue network spans five continents, with a portfolio of more than 300 of the world's most prestigious arenas, stadiums, convention, and exhibition centers, and performing arts venues.
From Aberdeen to Anchorage, and Sydney to Stockholm, its venues connect people through the unique power of live experiences.
Located adjacent to the world-famous Las Vegas Strip and home to the Las Vegas Raiders, Allegiant Stadium is an award-winning global events destination.
A state-of-the-art, multipurpose venue with a capacity of 65,000, Allegiant Stadium has hosted world-class music artists such as Garth Brooks, The Rolling Stones, Guns N' Roses, Illenium and BTS with more legendary concerts to come.
The fully enclosed stadium is also home to the UNLV Rebels football team and has hosted premier sporting events such as the CONCACAF Gold Cup Final, Pac-12 Championship Game, Las Vegas Bowl, and WWE SummerSlam.
The venue will host the NFL Pro Bowl and has been selected to host Super Bowl LVIII in 2024.
Allegiant Stadium is committed to giving back to the community though numerous diversity, inclusion, and community outreach initiatives.
Job SummaryThe Manager, IT Systems and Operations is responsible for managing and maintaining Allegiant Stadium's Information Technology network environments to assure system integrity and availability.
The Manager, IT Systems and Operations will provide leadership, guidance and oversight to the Network and Systems Engineer while also working with others to address operational matters or assist with new initiatives and projects.
The Manager, IT Systems and Operations is expected to implement technology best practices while also emphasizing a continuous improvement mindset.
The Manager, IT Systems and Operations will provide leadership, guidance, and oversight to advancing Events IT needs by collaborating with Events, Sales, Finance, and other departments.
Essential Functions Oversee Allegiant Stadium technologies and services, including user-related incidents and requests in a Windows and Macintosh environment.
Supporting network, internet, and telephony systems by providing network, wireless access and telephony needs as requested by business stakeholders Manage and deliver tech services for events held at Allegiant Stadium in addition to onsite support.
Work directly with the various Allegiant Stadium teams or affiliates on initiatives to establish new/emerging technology components.
Manage and develop standard operating procedures for Allegiant Stadium to help manage and support its technology systems.
Work directly with the ASM Global corporate group to assure policies and procedures are being followed in addition to best practices.
Manage and schedule full-time, part-time, event support staff and third-party vendors that are needed to support Allegiant Stadium business as well as Events.
Employee onboarding, offboarding and changes, direction from HR and hiring manager, set up equipment, software, etc.
for new users, collect equipment, shut off access for exiting, work with hiring managers to provide any IT support new employee needs Manage and develop standard operating procedures to facilitate new hardware/software requests and tracking of all IT assets.
Develop and execute strategic initiatives focused on venue technology and moving the business forward.
Develop and execute plans that focus on operations excellence to increase overall efficiencies.
Keep inventory of technologies systems for Life Cycle Management and budgeting purposes.
Work closely with Director of IT, Finance, and business leaders to establish budgets capturing capex costs for technology investments.
Required Qualifications 7
years of working experience in IT or Computer Engineering Experience with Microsoft Windows, Linux, VMWare, Office 365, DNS/DHCP, cybersecurity and networking tools IT Support experience including networking, telephony, desktop, and servers.
Experience leading IT/network projects Ability to learn and problem solve Interpersonal skills and ability to work in a team environment Strong verbal, written communication and customer service skills Microsoft, Cisco, Palo Alto, security, cloud, or other technical certifications is preferred.
ASM Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship.
ASM Global may require an employee to perform duties outside his/her normal description.
Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
ASM Global is an at-will employer, meaning that either ASM Global or the employee can end the employment relationship at any time and for any reason, with or without cause or notice.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
Our Work Experience is the combination of everything that's unique about us:
our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.
Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful.
They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.
Recommended Skills Business Process Improvement Cisco Cloud Computing Communication Computer Engineering Computer Security Estimated Salary: $20 to $28 per hour based on qualifications.
The company was formed by the combination of AEG Facilities and SMG, global leaders in venue, event strategy, and management.
The company's elite venue network spans five continents, with a portfolio of more than 300 of the world's most prestigious arenas, stadiums, convention, and exhibition centers, and performing arts venues.
From Aberdeen to Anchorage, and Sydney to Stockholm, its venues connect people through the unique power of live experiences.
Located adjacent to the world-famous Las Vegas Strip and home to the Las Vegas Raiders, Allegiant Stadium is an award-winning global events destination.
A state-of-the-art, multipurpose venue with a capacity of 65,000, Allegiant Stadium has hosted world-class music artists such as Garth Brooks, The Rolling Stones, Guns N' Roses, Illenium and BTS with more legendary concerts to come.
The fully enclosed stadium is also home to the UNLV Rebels football team and has hosted premier sporting events such as the CONCACAF Gold Cup Final, Pac-12 Championship Game, Las Vegas Bowl, and WWE SummerSlam.
The venue will host the NFL Pro Bowl and has been selected to host Super Bowl LVIII in 2024.
Allegiant Stadium is committed to giving back to the community though numerous diversity, inclusion, and community outreach initiatives.
Job SummaryThe Manager, IT Systems and Operations is responsible for managing and maintaining Allegiant Stadium's Information Technology network environments to assure system integrity and availability.
The Manager, IT Systems and Operations will provide leadership, guidance and oversight to the Network and Systems Engineer while also working with others to address operational matters or assist with new initiatives and projects.
The Manager, IT Systems and Operations is expected to implement technology best practices while also emphasizing a continuous improvement mindset.
The Manager, IT Systems and Operations will provide leadership, guidance, and oversight to advancing Events IT needs by collaborating with Events, Sales, Finance, and other departments.
Essential Functions Oversee Allegiant Stadium technologies and services, including user-related incidents and requests in a Windows and Macintosh environment.
Supporting network, internet, and telephony systems by providing network, wireless access and telephony needs as requested by business stakeholders Manage and deliver tech services for events held at Allegiant Stadium in addition to onsite support.
Work directly with the various Allegiant Stadium teams or affiliates on initiatives to establish new/emerging technology components.
Manage and develop standard operating procedures for Allegiant Stadium to help manage and support its technology systems.
Work directly with the ASM Global corporate group to assure policies and procedures are being followed in addition to best practices.
Manage and schedule full-time, part-time, event support staff and third-party vendors that are needed to support Allegiant Stadium business as well as Events.
Employee onboarding, offboarding and changes, direction from HR and hiring manager, set up equipment, software, etc.
for new users, collect equipment, shut off access for exiting, work with hiring managers to provide any IT support new employee needs Manage and develop standard operating procedures to facilitate new hardware/software requests and tracking of all IT assets.
Develop and execute strategic initiatives focused on venue technology and moving the business forward.
Develop and execute plans that focus on operations excellence to increase overall efficiencies.
Keep inventory of technologies systems for Life Cycle Management and budgeting purposes.
Work closely with Director of IT, Finance, and business leaders to establish budgets capturing capex costs for technology investments.
Required Qualifications 7
years of working experience in IT or Computer Engineering Experience with Microsoft Windows, Linux, VMWare, Office 365, DNS/DHCP, cybersecurity and networking tools IT Support experience including networking, telephony, desktop, and servers.
Experience leading IT/network projects Ability to learn and problem solve Interpersonal skills and ability to work in a team environment Strong verbal, written communication and customer service skills Microsoft, Cisco, Palo Alto, security, cloud, or other technical certifications is preferred.
ASM Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship.
ASM Global may require an employee to perform duties outside his/her normal description.
Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
ASM Global is an at-will employer, meaning that either ASM Global or the employee can end the employment relationship at any time and for any reason, with or without cause or notice.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
Our Work Experience is the combination of everything that's unique about us:
our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.
Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful.
They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.
Recommended Skills Business Process Improvement Cisco Cloud Computing Communication Computer Engineering Computer Security Estimated Salary: $20 to $28 per hour based on qualifications.
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