Knowledge Delivery Technical Trainer II
Job Posting TitleKnowledge Delivery Technical Trainer IISummaryThis position is a hands-on role providing training to customers and operational teams through knowledge-driven activities such as technical onboarding, new product introduction, upgrade training, and continuous improvement.
What You'll Do Reporting to the CXS Knowledge Delivery Lead, supports the knowledge-driven activities and continuous improvement of the department responsible for top line revenue Services to clients by facilitating knowledge of work procedures, job-specific functions, and tasks, and new and upgraded products.
Leads customer-facing training for upgrades and new installations, supporting Operations teams in an integral role, to ensure that customers are equipped with the knowledge they need to successfully utilize Aristocrat's Oasis suite of products.
Supports and carries out technical onboarding activities for individuals new to the department, including creating and facilitating lab-based learning experiences based on an understanding of departmental processes and project checklists.
Works closely with Knowledge Delivery Trainers and Knowledge Delivery Specialists to adjust and improve training delivery to stay up-to-date with the latest product releases and communicate content needs within the Knowledge Delivery team Ability to thrive in a changing project environment that can have moving deadlines.
Helps drive efforts to ensure consistency between learning experiences and daily roles and responsibilities within CXS Services and Support.
What We're Looking For Position requires a bachelor's degree in Project Management, Marketing, Curriculum Development, Hospitality or equivalent, preferred.
Five (5)
years of experience in a progression of roles or a combination which includes relevant work experience including leading technical or operational teams and/or actively participating in creating role-based training experiences, including one (1)
years of experience with Oasis products, preferred.
Excellent written, verbal, and presentation skills, as well as customer services skills.
Excellent interpersonal skills, and able to communicate under pressure.
Must be comfortable working with all levels of the business and deliver presentations.
Must be able to handle multiple projects and tasks at one time.
Travel up to 70% required.
Individual is highly motivated, confident in collaboration skills, and must be a self-starter and eager to learn and improve.
Slot and/or casino industry experience, preferred.
Company SummaryAbout Anaxi(TM) Anaxi is Aristocrat Leisure Limited's (ASX:
ALL) dedicated online Real Money Gaming and Customer Experience Solutions business.
Founded in 2022, Anaxi creates destinations where players can enjoy the excitement of online Real Money Gaming with confidence.
Powered by the world's greatest gaming content and the creativity of over 800 passionate people, Anaxi is on a mission to become the most trusted name in online RMG, globally.
Anaxi:
Experience Entertainment.
For more:
www.
anaxi.
comAbout AristocratAristocrat Leisure Ltd (ASX:
ALL) is a top 20 Australian listed company, with 7000
employees worldwide.
Our company mission is to bring joy to life through the power of play across a growing range of land-based and digital entertainment channels every day.
Our fast-growing business sits at the intersection of technology and creativity, with innovation embedded into every aspect of our business.
Aristocrat's business encompasses Aristocrat Gaming - the World's #1 premium provider of casino games, innovative technology and customer experience solutions, along with Pixel United, a mobile games powerhouse.
Pixel United boasts three world-leading game publishers in Product Madness, Plarium and Big Fish Games that collectively entertain millions of players every day.
Our new Real Money Gaming (RMG) business aspires to become the third global operation within Aristocrat, and the world's go-to destination for RMG.
Our Values All about the Player Talent Unleashed Collective Brilliance Good Business Good Citizen The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
Recommended Skills Business Process Improvement Communication Confident And Emotionally Stable Curiosity Curriculum Development Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
What You'll Do Reporting to the CXS Knowledge Delivery Lead, supports the knowledge-driven activities and continuous improvement of the department responsible for top line revenue Services to clients by facilitating knowledge of work procedures, job-specific functions, and tasks, and new and upgraded products.
Leads customer-facing training for upgrades and new installations, supporting Operations teams in an integral role, to ensure that customers are equipped with the knowledge they need to successfully utilize Aristocrat's Oasis suite of products.
Supports and carries out technical onboarding activities for individuals new to the department, including creating and facilitating lab-based learning experiences based on an understanding of departmental processes and project checklists.
Works closely with Knowledge Delivery Trainers and Knowledge Delivery Specialists to adjust and improve training delivery to stay up-to-date with the latest product releases and communicate content needs within the Knowledge Delivery team Ability to thrive in a changing project environment that can have moving deadlines.
Helps drive efforts to ensure consistency between learning experiences and daily roles and responsibilities within CXS Services and Support.
What We're Looking For Position requires a bachelor's degree in Project Management, Marketing, Curriculum Development, Hospitality or equivalent, preferred.
Five (5)
years of experience in a progression of roles or a combination which includes relevant work experience including leading technical or operational teams and/or actively participating in creating role-based training experiences, including one (1)
years of experience with Oasis products, preferred.
Excellent written, verbal, and presentation skills, as well as customer services skills.
Excellent interpersonal skills, and able to communicate under pressure.
Must be comfortable working with all levels of the business and deliver presentations.
Must be able to handle multiple projects and tasks at one time.
Travel up to 70% required.
Individual is highly motivated, confident in collaboration skills, and must be a self-starter and eager to learn and improve.
Slot and/or casino industry experience, preferred.
Company SummaryAbout Anaxi(TM) Anaxi is Aristocrat Leisure Limited's (ASX:
ALL) dedicated online Real Money Gaming and Customer Experience Solutions business.
Founded in 2022, Anaxi creates destinations where players can enjoy the excitement of online Real Money Gaming with confidence.
Powered by the world's greatest gaming content and the creativity of over 800 passionate people, Anaxi is on a mission to become the most trusted name in online RMG, globally.
Anaxi:
Experience Entertainment.
For more:
www.
anaxi.
comAbout AristocratAristocrat Leisure Ltd (ASX:
ALL) is a top 20 Australian listed company, with 7000
employees worldwide.
Our company mission is to bring joy to life through the power of play across a growing range of land-based and digital entertainment channels every day.
Our fast-growing business sits at the intersection of technology and creativity, with innovation embedded into every aspect of our business.
Aristocrat's business encompasses Aristocrat Gaming - the World's #1 premium provider of casino games, innovative technology and customer experience solutions, along with Pixel United, a mobile games powerhouse.
Pixel United boasts three world-leading game publishers in Product Madness, Plarium and Big Fish Games that collectively entertain millions of players every day.
Our new Real Money Gaming (RMG) business aspires to become the third global operation within Aristocrat, and the world's go-to destination for RMG.
Our Values All about the Player Talent Unleashed Collective Brilliance Good Business Good Citizen The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
Recommended Skills Business Process Improvement Communication Confident And Emotionally Stable Curiosity Curriculum Development Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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