Critical Care Coordinator
About Sound Physicians:
Headquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 45 states.
Founded in 2001, and with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, Sound has a reputation for innovating and leading through an ever-changing healthcare landscape - with patients at the center of the universe.
Sound Physicians offers a competitive benefits package inclusive of the items below, and more:
Medical insurance, Dental insurance, and Vision insurance Health care and dependent care flexible spending account 401(k) retirement savings plan with a company match Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy Ten company-paid holidays per year About the Role:
The Critical Care Coordinator will provide program coordination and administrative support for Sound Physicians Critical Care program.
Essential Duties and
Responsibilities:
Serve as the point of contact among Sound Critical Care (SCC) hospital program(s).
The role will provide operational and administrative services (ie.
coding, billing, payroll, MD schedule support, data review, scheduling meeting, meeting minutes, calendar management for Program Medical Director etc.
).
Support Program Medical Director (PMD) including participation in SCC team meetings, as well as working with on-site hospital team(s).
Manage incoming calls, mail, text messages and faxes for the local SCC team so that priority items get a proper response.
Engage Program Medical Director (PMD) or Regional Medical Director (RMD) in a timely manner when providers fail to complete coding andbilling information at the end of each shift worked.
Reconcile patient census information in on-line program (Sound Connect) Record and/review patient medical information through electronic medical record and/or data entry tasks utilizing Microsoft Office Suite functions Organize and maintain the SCC office to include a reliable filing system.
Address email inquiries for missing census information within 24 hours of receipt.
Assist PMD and/or Regional Medical Director (RMD) in the maintenance and distribution of the physicians schedule within the program and maintain Shift Admin (scheduling) to include scheduling changes as they are confirmed by the PMD or RMD.
Facilitate onboarding new providers (permanent, 1099, and locums) at local site, and remotely to other outlying SCC sites, as needed.
Assist PMD and RMD in the tracking/recording of locums/temp labor shifts worked.
Assist PMD with locum process, agency contact, credentialing follow-up, on-board and scheduling as needed for site.
Consistently role model the highest level of customer service to internal (hospital) and external customers.
Support SCC Regional Leadership Team and the Program Medical Director in scheduling meetings and ensuring attendance for hospital.
This includes team meetings, hospital committee meetings, and Joint Operating Committee meetings (if applicable).
Work with the personnel at the hospital(s) to track committee membership and attendance records for team intensivists/provider on various assigned committees.
Support RMD, PMD and Sound recruiter in scheduling physician interviews and related logistics.
Assist with data management including tracking, trending and preparing quality reports as required by SCC dashboard and/or program-specific performance metrics.
Assure on-boarding logistics are in place for new intensivists.
Provide on-site coordination and facilitation for credentialing and privileging of the hospitalists.
Follow-up with hospital staff / office to make sure the intensivists have pagers, keys, and badges before work and that the pager number is available to the hospital units.
Assist Sound / SCC Coding department when medical records need to be pulled for verification.
Keep an updated contact list of the providers, and forward appropriate correspondence.
Order office supplies through the Sound on-line Staples system.
This includes general office supplies and various other items as needed.
Forward billing queries, deficient records notices, death certificates and other medical records information to the appropriate physician to facilitate their completion.
Assist intensivists with making sure they have access to the hospital and Sound computer systems.
Other duties as assigned.
Knowledge, Skills and Abilities:
Excellent organizational abilities Strong written and oral communication skills Hospital or physician group management experience preferred Position continually requires demonstrated poise, tact, diplomacy, and good judgment Attention to detail and accuracy Client service oriented (both internal and external) Ability to interact and communicate with individuals at all levels of organization Strong interpersonal skills able to handle sensitive situations and confidential information Ability to multi-task and prioritize workload in a fast-paced environment Strong knowledge and experience with Microsoft Office Suite (Excel, PowerPoint, Word) Willingness to travel Other duties as assigned Virtual meeting professionalism/ poise Power point experience- team meetings Excel Work well autonomously Role Reports To:
Clinical Performance Day-to-day reporting to PMD Time and attendance reporting to PMD Quality of work / operations reporting to PMD Education and
Experience:
EducationMinimum:
Bachelor's Degree or an Associate Degree with equivalent work experienceExperienceHospital experience and medical terminology requiredMinimum:
1-2 years of healthcare customer service experiencePreferred:
2-3 years of medical office staff or medical group management experiencePreferred:
2-3 years working within a hospital settingPay Range:
$22-$28 per hour.
Exact pay will be determined based on candidate experience, geographical location, and size/complexity of the program(s) being supported.
This job description reflects the present requirements of the position.
As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.
#ZR Recommended Skills Administration Attention To Detail Billing Communication Confidentiality Coordinating Estimated Salary: $20 to $28 per hour based on qualifications.
Headquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 45 states.
Founded in 2001, and with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, Sound has a reputation for innovating and leading through an ever-changing healthcare landscape - with patients at the center of the universe.
Sound Physicians offers a competitive benefits package inclusive of the items below, and more:
Medical insurance, Dental insurance, and Vision insurance Health care and dependent care flexible spending account 401(k) retirement savings plan with a company match Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy Ten company-paid holidays per year About the Role:
The Critical Care Coordinator will provide program coordination and administrative support for Sound Physicians Critical Care program.
Essential Duties and
Responsibilities:
Serve as the point of contact among Sound Critical Care (SCC) hospital program(s).
The role will provide operational and administrative services (ie.
coding, billing, payroll, MD schedule support, data review, scheduling meeting, meeting minutes, calendar management for Program Medical Director etc.
).
Support Program Medical Director (PMD) including participation in SCC team meetings, as well as working with on-site hospital team(s).
Manage incoming calls, mail, text messages and faxes for the local SCC team so that priority items get a proper response.
Engage Program Medical Director (PMD) or Regional Medical Director (RMD) in a timely manner when providers fail to complete coding andbilling information at the end of each shift worked.
Reconcile patient census information in on-line program (Sound Connect) Record and/review patient medical information through electronic medical record and/or data entry tasks utilizing Microsoft Office Suite functions Organize and maintain the SCC office to include a reliable filing system.
Address email inquiries for missing census information within 24 hours of receipt.
Assist PMD and/or Regional Medical Director (RMD) in the maintenance and distribution of the physicians schedule within the program and maintain Shift Admin (scheduling) to include scheduling changes as they are confirmed by the PMD or RMD.
Facilitate onboarding new providers (permanent, 1099, and locums) at local site, and remotely to other outlying SCC sites, as needed.
Assist PMD and RMD in the tracking/recording of locums/temp labor shifts worked.
Assist PMD with locum process, agency contact, credentialing follow-up, on-board and scheduling as needed for site.
Consistently role model the highest level of customer service to internal (hospital) and external customers.
Support SCC Regional Leadership Team and the Program Medical Director in scheduling meetings and ensuring attendance for hospital.
This includes team meetings, hospital committee meetings, and Joint Operating Committee meetings (if applicable).
Work with the personnel at the hospital(s) to track committee membership and attendance records for team intensivists/provider on various assigned committees.
Support RMD, PMD and Sound recruiter in scheduling physician interviews and related logistics.
Assist with data management including tracking, trending and preparing quality reports as required by SCC dashboard and/or program-specific performance metrics.
Assure on-boarding logistics are in place for new intensivists.
Provide on-site coordination and facilitation for credentialing and privileging of the hospitalists.
Follow-up with hospital staff / office to make sure the intensivists have pagers, keys, and badges before work and that the pager number is available to the hospital units.
Assist Sound / SCC Coding department when medical records need to be pulled for verification.
Keep an updated contact list of the providers, and forward appropriate correspondence.
Order office supplies through the Sound on-line Staples system.
This includes general office supplies and various other items as needed.
Forward billing queries, deficient records notices, death certificates and other medical records information to the appropriate physician to facilitate their completion.
Assist intensivists with making sure they have access to the hospital and Sound computer systems.
Other duties as assigned.
Knowledge, Skills and Abilities:
Excellent organizational abilities Strong written and oral communication skills Hospital or physician group management experience preferred Position continually requires demonstrated poise, tact, diplomacy, and good judgment Attention to detail and accuracy Client service oriented (both internal and external) Ability to interact and communicate with individuals at all levels of organization Strong interpersonal skills able to handle sensitive situations and confidential information Ability to multi-task and prioritize workload in a fast-paced environment Strong knowledge and experience with Microsoft Office Suite (Excel, PowerPoint, Word) Willingness to travel Other duties as assigned Virtual meeting professionalism/ poise Power point experience- team meetings Excel Work well autonomously Role Reports To:
Clinical Performance Day-to-day reporting to PMD Time and attendance reporting to PMD Quality of work / operations reporting to PMD Education and
Experience:
EducationMinimum:
Bachelor's Degree or an Associate Degree with equivalent work experienceExperienceHospital experience and medical terminology requiredMinimum:
1-2 years of healthcare customer service experiencePreferred:
2-3 years of medical office staff or medical group management experiencePreferred:
2-3 years working within a hospital settingPay Range:
$22-$28 per hour.
Exact pay will be determined based on candidate experience, geographical location, and size/complexity of the program(s) being supported.
This job description reflects the present requirements of the position.
As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.
#ZR Recommended Skills Administration Attention To Detail Billing Communication Confidentiality Coordinating Estimated Salary: $20 to $28 per hour based on qualifications.
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