Kiosk Field Support (Las Vegas)
Our Product Technology team is comprised of the brightest minds in Tech, and our culture of autonomy and decisiveness gives the team the freedom to deliver without constantly seeking permission to take actionWe chart our own path and innovate as we create the next generation of productsWe're looking for like-minded superstars that want to work with the best of the best and join the biggest name in sports betting and iGaming as we take over the U.
Smarket The Kiosk Field Support position supports Sports Book operations with kiosk drops, cash moves, and supply deliveries and achieves the followingWELCOME TO THE EMPIRE Caesars is one of the biggest names in the world of betting and we are striving to become the largest sports betting platform across AmericaWe share a passion for sports and are industry leaders providing best-in-class service for all our customersOn the Technology side, we've built an entire sports betting and iGaming platform from the ground up in less than 3 yearsThrough continuous improvement and data-informed product development, we are adding features so that our customers have the best product experience in the marketOur Product Technology team is comprised of the brightest minds in Tech, and our culture of autonomy and decisiveness gives the team the freedom to deliver without constantly seeking permission to take actionWe chart our own path and innovate as we create the next generation of productsWe're looking for like-minded superstars that want to work with the best of the best and join the biggest name in sports betting and iGaming as we take over the U.
SmarketThe Kiosk Field Support position supports Sports Book operations with kiosk drops, cash moves, and supply deliveries and achieves the followingWhat You Will Do:
Discover and implement practices and procedures to optimize usability and peak customer experience on kiosk terminalsIdentify and act on opportunities to improve support mechanism as to best support book teams and DMResolve and report book team concerns/complaints on kiosk operationsProactively build and retain great working relationships with District Manager's and casino partnersDeliver a compliant environment with Gaming Control Board Laws, regulations, rules and proceduresCollaborating with the other members of the sportsbook team and Management to create long-term support strategyCommunicate effectively, cascade relevant information and encourage feedback Establishment of effective and professional relationships with all levels of William Hill employees and clients/vendorsPromote a positive image for William Hill within the industry and communityWhat You Will Need:
Creative problem-solving skillsStrong technical understanding of CBS equipment Ability to identify and fix problems without supervision Strong analytical skills Ability to manage a diverse range of activities Effective at planning and prioritizing Willingness to drive on a regular basisPhysical Requirements:
Must be able to stand for extended periods of time Must be able to lift, pull or push 25 lbsMust be able write for extended periods of time Must be able to twist, bend or reach with no significant boundaries This position may be exposed to a smoke-filled environment Recommended Skills Analytical Business Process Improvement Communication Creative Problem Solving Customer Experience Innovation Estimated Salary: $20 to $28 per hour based on qualifications.
Smarket The Kiosk Field Support position supports Sports Book operations with kiosk drops, cash moves, and supply deliveries and achieves the followingWELCOME TO THE EMPIRE Caesars is one of the biggest names in the world of betting and we are striving to become the largest sports betting platform across AmericaWe share a passion for sports and are industry leaders providing best-in-class service for all our customersOn the Technology side, we've built an entire sports betting and iGaming platform from the ground up in less than 3 yearsThrough continuous improvement and data-informed product development, we are adding features so that our customers have the best product experience in the marketOur Product Technology team is comprised of the brightest minds in Tech, and our culture of autonomy and decisiveness gives the team the freedom to deliver without constantly seeking permission to take actionWe chart our own path and innovate as we create the next generation of productsWe're looking for like-minded superstars that want to work with the best of the best and join the biggest name in sports betting and iGaming as we take over the U.
SmarketThe Kiosk Field Support position supports Sports Book operations with kiosk drops, cash moves, and supply deliveries and achieves the followingWhat You Will Do:
Discover and implement practices and procedures to optimize usability and peak customer experience on kiosk terminalsIdentify and act on opportunities to improve support mechanism as to best support book teams and DMResolve and report book team concerns/complaints on kiosk operationsProactively build and retain great working relationships with District Manager's and casino partnersDeliver a compliant environment with Gaming Control Board Laws, regulations, rules and proceduresCollaborating with the other members of the sportsbook team and Management to create long-term support strategyCommunicate effectively, cascade relevant information and encourage feedback Establishment of effective and professional relationships with all levels of William Hill employees and clients/vendorsPromote a positive image for William Hill within the industry and communityWhat You Will Need:
Creative problem-solving skillsStrong technical understanding of CBS equipment Ability to identify and fix problems without supervision Strong analytical skills Ability to manage a diverse range of activities Effective at planning and prioritizing Willingness to drive on a regular basisPhysical Requirements:
Must be able to stand for extended periods of time Must be able to lift, pull or push 25 lbsMust be able write for extended periods of time Must be able to twist, bend or reach with no significant boundaries This position may be exposed to a smoke-filled environment Recommended Skills Analytical Business Process Improvement Communication Creative Problem Solving Customer Experience Innovation Estimated Salary: $20 to $28 per hour based on qualifications.
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