Junior Workforce Analyst
2.
7 Las Vegas, NV Las Vegas, NV Full-time Full-time From $20 an hour From $20 an hour 4 days ago 4 days ago 4 days ago About us Life Extension is a medium business in HEALTH_CARE_MEDICAL.
We are professional, agile, innovative and our goal is to Help our customers live a longer and healthier life.
Our work environment includes:
Modern office setting Food provided Work-from-home days Wellness programs Growth opportunities Core Duties and
Responsibilities:
Analyzes call volume patterns to manage work shifts, lunches and breaks Maintains communication channels regarding events that impact call volume Reacts to fluctuations in intra-day performance based on established procedures and alerts leadership of any unusual conditions Responsible for intra-day adjustments to schedules and resource allocation to minimize impact of daily operational activities and events Provides intra-day updates Tracks operational teams' training, meetings and other off-phone activity on a daily basis making necessary schedule adjustments Acts as tier 1 triage for IT/phone related issues by coordinating with the appropriate groups and acting as escalation point through resolution Participates in weekly operational meetings and makes recommendations for workflow improvements based on identified trends Edits ADP timecards, completes associated help desk tickets, enters PTO as needed, and completes end-of-pay-period tasks Monitors schedule compliance and schedule efficiency; to include real-time monitoring of break and lunch schedules, tardiness, and/or early departures Provides recommendations to the Workforce Manager to ensure productivity goals, performance standards and service levels are met Regular onsite attendance is an essential function of this position Additional duties as needed Position Requirements:
6
months of Workforce experience in a call center setting preferred Intermediate knowledge of workforce management software preferred Strong analytical, problem solving and decision-making skills Ability to effectively prioritize Strong communication and interpersonal skills Job Type:
Full-time Pay:
From $20.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance Schedule:
8 hour shift Evening shift Overtime Weekends as needed
Experience:
Call center workforce:
1 year (Preferred) Work Location:
Hybrid remote in Las Vegas, NV 89121.
Estimated Salary: $20 to $28 per hour based on qualifications.
7 Las Vegas, NV Las Vegas, NV Full-time Full-time From $20 an hour From $20 an hour 4 days ago 4 days ago 4 days ago About us Life Extension is a medium business in HEALTH_CARE_MEDICAL.
We are professional, agile, innovative and our goal is to Help our customers live a longer and healthier life.
Our work environment includes:
Modern office setting Food provided Work-from-home days Wellness programs Growth opportunities Core Duties and
Responsibilities:
Analyzes call volume patterns to manage work shifts, lunches and breaks Maintains communication channels regarding events that impact call volume Reacts to fluctuations in intra-day performance based on established procedures and alerts leadership of any unusual conditions Responsible for intra-day adjustments to schedules and resource allocation to minimize impact of daily operational activities and events Provides intra-day updates Tracks operational teams' training, meetings and other off-phone activity on a daily basis making necessary schedule adjustments Acts as tier 1 triage for IT/phone related issues by coordinating with the appropriate groups and acting as escalation point through resolution Participates in weekly operational meetings and makes recommendations for workflow improvements based on identified trends Edits ADP timecards, completes associated help desk tickets, enters PTO as needed, and completes end-of-pay-period tasks Monitors schedule compliance and schedule efficiency; to include real-time monitoring of break and lunch schedules, tardiness, and/or early departures Provides recommendations to the Workforce Manager to ensure productivity goals, performance standards and service levels are met Regular onsite attendance is an essential function of this position Additional duties as needed Position Requirements:
6
months of Workforce experience in a call center setting preferred Intermediate knowledge of workforce management software preferred Strong analytical, problem solving and decision-making skills Ability to effectively prioritize Strong communication and interpersonal skills Job Type:
Full-time Pay:
From $20.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance Schedule:
8 hour shift Evening shift Overtime Weekends as needed
Experience:
Call center workforce:
1 year (Preferred) Work Location:
Hybrid remote in Las Vegas, NV 89121.
Estimated Salary: $20 to $28 per hour based on qualifications.
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