Customer Care Team Lead
JOB TITLE:
Customer Care Team Lead LOCATION:
Las Vegas, Nevada WORK SCHEDULE:
Flexible Who We Are:
Sunbit builds financial technology for real life.
Our technology eases the stress of paying for life's expenses by giving people more options on how and when they pay.
Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 20,000 service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services.
By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise regardless of whether they were expected or unexpected.
Sunbit was included on the 2022 Inc.
5000 list.
The financial technology company has also been named as a Most Loved Workplace , Best Point of Sale Company, and as a Top Fintech Startup by CB Insights.
We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life.
We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.
The Role:
Sunbit is a fast-growing technology company focused on reducing stress from daily purchases.
We are looking for a passionate, ambitious, high-integrity Team Lead to join us in our Las Vegas, NV office.
As a Team Lead, you will work closely with the Customer Care Supervisor to motivate, train, and coach a team of Customer Care Agents.
This is an exciting opportunity for a reliable, driven, and energetic professional who has a demonstrated ability to work well with others, lead by example, and communicate effectively.
You will be responsible for upholding Sunbit's Customer Care Core Values and ensuring they are also demonstrated by your team.
Please Note:
This position is in a Call Center, in office (non-remote) environmentWhat You'll Be Doing:
Provide customer service in the form of inbound and outbound calls and/or emailsHelp hire and train new employeesOversee and assess agent activityCoach agents to gain knowledge and skills for excellent customer serviceLead team meetingsAssist with questions and/or escalationsMonitor agent performance and provide feedback to Customer Care SupervisorHelp to develop and implement new policies and optimize current processesMotivate and encourage agents through positive communication and feedbackWhat You Bring to the Table:
Outstanding verbal and written communication skillsProven ability to get along with varying personalitiesProficient computer skillsAbility to adapt and be flexibleExcellent organization and leadership abilitiesAvailable to work early morning, evening, and/or weekend shifts when requiredGreat people skills and ability to build rapportPerks Included:
Join a A Most Loved Workplace and #306 on the 2022 Inc 5000 listMission driven
empowered
collaborative environmentState of the art customer care contact centerCompetitive pay and stock options12 days of PTO your first year with increases thereafter
Holiday PayHealth Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity LeaveNewly added HSA and Pet Insurance401K Plan with Matching Casual DressOther fun team events and Spirit DaysOpen door policy / Open office floor planCore Values for Success at Sunbit:
Serve others before selfTakes care of customers, and partners in a manner that demonstrates they are importantOwn the impactAbility to troubleshoot a variety of matters and holding yourself accountableStrong organizational and time management skills with the ability to prioritize effectivelyConnect genuinelyBuild and maintain strong relationships with both customers and partnersSpeak with customers and partners in a friendly, helpful and open demeanorAct fastThrive in a fast-paced environment while maintaining a high level of supportInclude alwaysCommunicate well verbally and in writing, demonstrating empathy and understandingInnovate for goodEstablishes scalable capabilities by applying best practices to your workday.
Sunbit is an Equal Opportunity Employer.
We strive to provide a professional & welcoming workplace for all employees.
Recommended Skills Apache Open Office Call Centers Coaching And Mentoring Customer Service Finance Friendliness Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
Customer Care Team Lead LOCATION:
Las Vegas, Nevada WORK SCHEDULE:
Flexible Who We Are:
Sunbit builds financial technology for real life.
Our technology eases the stress of paying for life's expenses by giving people more options on how and when they pay.
Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 20,000 service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services.
By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise regardless of whether they were expected or unexpected.
Sunbit was included on the 2022 Inc.
5000 list.
The financial technology company has also been named as a Most Loved Workplace , Best Point of Sale Company, and as a Top Fintech Startup by CB Insights.
We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life.
We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.
The Role:
Sunbit is a fast-growing technology company focused on reducing stress from daily purchases.
We are looking for a passionate, ambitious, high-integrity Team Lead to join us in our Las Vegas, NV office.
As a Team Lead, you will work closely with the Customer Care Supervisor to motivate, train, and coach a team of Customer Care Agents.
This is an exciting opportunity for a reliable, driven, and energetic professional who has a demonstrated ability to work well with others, lead by example, and communicate effectively.
You will be responsible for upholding Sunbit's Customer Care Core Values and ensuring they are also demonstrated by your team.
Please Note:
This position is in a Call Center, in office (non-remote) environmentWhat You'll Be Doing:
Provide customer service in the form of inbound and outbound calls and/or emailsHelp hire and train new employeesOversee and assess agent activityCoach agents to gain knowledge and skills for excellent customer serviceLead team meetingsAssist with questions and/or escalationsMonitor agent performance and provide feedback to Customer Care SupervisorHelp to develop and implement new policies and optimize current processesMotivate and encourage agents through positive communication and feedbackWhat You Bring to the Table:
Outstanding verbal and written communication skillsProven ability to get along with varying personalitiesProficient computer skillsAbility to adapt and be flexibleExcellent organization and leadership abilitiesAvailable to work early morning, evening, and/or weekend shifts when requiredGreat people skills and ability to build rapportPerks Included:
Join a A Most Loved Workplace and #306 on the 2022 Inc 5000 listMission driven
empowered
collaborative environmentState of the art customer care contact centerCompetitive pay and stock options12 days of PTO your first year with increases thereafter
Holiday PayHealth Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity LeaveNewly added HSA and Pet Insurance401K Plan with Matching Casual DressOther fun team events and Spirit DaysOpen door policy / Open office floor planCore Values for Success at Sunbit:
Serve others before selfTakes care of customers, and partners in a manner that demonstrates they are importantOwn the impactAbility to troubleshoot a variety of matters and holding yourself accountableStrong organizational and time management skills with the ability to prioritize effectivelyConnect genuinelyBuild and maintain strong relationships with both customers and partnersSpeak with customers and partners in a friendly, helpful and open demeanorAct fastThrive in a fast-paced environment while maintaining a high level of supportInclude alwaysCommunicate well verbally and in writing, demonstrating empathy and understandingInnovate for goodEstablishes scalable capabilities by applying best practices to your workday.
Sunbit is an Equal Opportunity Employer.
We strive to provide a professional & welcoming workplace for all employees.
Recommended Skills Apache Open Office Call Centers Coaching And Mentoring Customer Service Finance Friendliness Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
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