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Quality Assurance Specialist

American Tax Service American Tax Service Las Vegas, NV Las Vegas, NV Full-time Full-time $15 - $20 an hour $15 - $20 an hour 15 hours ago 15 hours ago 15 hours ago Quality Assurance Specialist (Inbound Calls) Location:
Las Vegas, NV (On-site or Remote)Company:
American Tax Service Are you skilled at analyzing customer interactions and ensuring top-notch service? American Tax Service, a leader in tax resolution and financial services, is seeking a Quality Assurance Specialist to monitor and enhance the quality of our inbound call operations.
Key Responsibilities Monitor and evaluate inbound calls to ensure compliance with company standards and policies.
Assess call quality based on communication skills, professionalism, and adherence to scripts.
Provide constructive feedback and coaching to team members to improve performance.
Collaborate with supervisors and managers to develop training materials and strategies.
Identify trends in customer interactions and recommend process improvements.
Maintain detailed records of call evaluations and quality reports.
Qualifications Proven experience in a quality assurance role for inbound call centers.
Strong understanding of call center metrics and best practices.
Excellent analytical and listening skills.
Ability to provide clear and actionable feedback to team members.
Proficiency in call monitoring tools and CRM software.
Strong communication and interpersonal skills.
Why Join American Tax Service? Competitive salary and benefits.
Opportunities for professional growth and development.
Flexible work arrangements (on-site in Las Vegas or remote).
Be part of a team dedicated to providing exceptional customer service.
Medical, Dental, and Vision Insurance; HMO and PPO plans available.
Federal Holidays off and paid.
Paid Time Off and 401K options with matching available.
Job Type:
Full-time Pay:
$15.
00 - $20.
00 per hour Expected hours:
No less than 40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Weekends as needed Ability to Relocate:
Las Vegas, NV 89109:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.

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