Customer Service Representative
KOBEESCO Inc KOBEESCO Inc Las Vegas, NV Las Vegas, NV Part-time Full-time Part-time Full-time $16 - $18 an hour $16 - $18 an hour 1 day ago 1 day ago 1 day ago Here's a customer service job description tailored for KOBEES Lip Balms:
Customer Experience Specialist Location:
Remote Type:
Full-Time About Us:
KOBEES Lip Balms is a sustainable personal care brand that creates high-quality, plastic-free products made with simple, nourishing ingredients.
We're passionate about helping our customers feel confident in their skin while staying committed to environmental responsibility.
As we grow, we're looking for a Customer Experience Specialist to provide exceptional support and represent our brand's values in every customer interaction.
Job Overview:
The Customer Experience Specialist will be the first point of contact for our customers, ensuring they have a seamless and positive experience with KOBEES.
You will handle email support tickets, respond to social media direct messages, engage with Facebook ad comments, and address any other customer service needs.
This role requires strong communication skills, a solutions-oriented mindset, and a passion for delivering top-notch service.
Key
Responsibilities:
Email Support:
Manage and respond to customer inquiries, complaints, and feedback via our email ticketing system in a timely and professional manner.
Social Media Engagement:
Monitor and respond to direct messages and comments on platforms like Instagram, Facebook, and TikTok, ensuring consistent and engaging brand voice.
Facebook Ad Comments:
Proactively address customer questions and concerns in ad comments, turning potential leads into loyal customers.
Problem Resolution:
Investigate and resolve product issues, order discrepancies, and shipping concerns with empathy and efficiency.
Customer Feedback:
Document and share feedback with relevant teams to improve products, packaging, and customer experience.
Knowledge Building:
Maintain a strong understanding of KOBEES products, ingredients, and policies to provide accurate and helpful information.
Collaboration:
Work closely with marketing, production, and shipping teams to address customer concerns and identify improvement opportunities.
Reporting:
Track and report common customer issues to help refine internal processes and enhance service quality.
Requirements:
Previous experience in customer service, preferably in e-commerce or retail.
Excellent written communication skills with a warm, professional tone.
Strong organizational skills and the ability to manage multiple platforms simultaneously.
Familiarity with customer support tools (e.
g.
, Zendesk, Gorgias, or similar).
Understanding of social media platforms and their messaging/commenting systems.
Ability to work independently, take initiative, and problem-solve creatively.
Passion for sustainable and eco-friendly products is a plus! What We Offer:
A chance to work with a growing, environmentally conscious brand.
Flexible remote work environment.
Opportunities for professional growth and development.
Discounts on KOBEES products.
Ready to Join the Hive? If you're passionate about delivering great customer experiences and want to grow with an exciting brand, we'd love to hear from you! Send your resume and a short cover letter explaining why you're the perfect fit to Insert Email Address .
Let me know if you'd like to make any adjustments! Job Types:
Full-time, Part-time Pay:
$16.
00 - $18.
00 per hour Expected hours:
20 - 30 per week
Benefits:
Flexible schedule Paid time off Shift:
Day shift Work Location:
Hybrid remote in Las Vegas, NV 89120.
Estimated Salary: $20 to $28 per hour based on qualifications.
Customer Experience Specialist Location:
Remote Type:
Full-Time About Us:
KOBEES Lip Balms is a sustainable personal care brand that creates high-quality, plastic-free products made with simple, nourishing ingredients.
We're passionate about helping our customers feel confident in their skin while staying committed to environmental responsibility.
As we grow, we're looking for a Customer Experience Specialist to provide exceptional support and represent our brand's values in every customer interaction.
Job Overview:
The Customer Experience Specialist will be the first point of contact for our customers, ensuring they have a seamless and positive experience with KOBEES.
You will handle email support tickets, respond to social media direct messages, engage with Facebook ad comments, and address any other customer service needs.
This role requires strong communication skills, a solutions-oriented mindset, and a passion for delivering top-notch service.
Key
Responsibilities:
Email Support:
Manage and respond to customer inquiries, complaints, and feedback via our email ticketing system in a timely and professional manner.
Social Media Engagement:
Monitor and respond to direct messages and comments on platforms like Instagram, Facebook, and TikTok, ensuring consistent and engaging brand voice.
Facebook Ad Comments:
Proactively address customer questions and concerns in ad comments, turning potential leads into loyal customers.
Problem Resolution:
Investigate and resolve product issues, order discrepancies, and shipping concerns with empathy and efficiency.
Customer Feedback:
Document and share feedback with relevant teams to improve products, packaging, and customer experience.
Knowledge Building:
Maintain a strong understanding of KOBEES products, ingredients, and policies to provide accurate and helpful information.
Collaboration:
Work closely with marketing, production, and shipping teams to address customer concerns and identify improvement opportunities.
Reporting:
Track and report common customer issues to help refine internal processes and enhance service quality.
Requirements:
Previous experience in customer service, preferably in e-commerce or retail.
Excellent written communication skills with a warm, professional tone.
Strong organizational skills and the ability to manage multiple platforms simultaneously.
Familiarity with customer support tools (e.
g.
, Zendesk, Gorgias, or similar).
Understanding of social media platforms and their messaging/commenting systems.
Ability to work independently, take initiative, and problem-solve creatively.
Passion for sustainable and eco-friendly products is a plus! What We Offer:
A chance to work with a growing, environmentally conscious brand.
Flexible remote work environment.
Opportunities for professional growth and development.
Discounts on KOBEES products.
Ready to Join the Hive? If you're passionate about delivering great customer experiences and want to grow with an exciting brand, we'd love to hear from you! Send your resume and a short cover letter explaining why you're the perfect fit to Insert Email Address .
Let me know if you'd like to make any adjustments! Job Types:
Full-time, Part-time Pay:
$16.
00 - $18.
00 per hour Expected hours:
20 - 30 per week
Benefits:
Flexible schedule Paid time off Shift:
Day shift Work Location:
Hybrid remote in Las Vegas, NV 89120.
Estimated Salary: $20 to $28 per hour based on qualifications.
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