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Customer Service Manager


Job Description:
This role is not open for submissions from outside staffing agenciesn n CUSTOMER SERVICE MANAGERn $80k-$85k/yearn n The Customer Service Manager is a Senior-level position that provides leadership and management to a customer service support organization servicing products and services located out of Las Vegas, NV Executes business strategy and processes to adapt and support customer requirements. Initiates and/or implements corrective action for complex customers and issues as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Identifies and contributes with the generation of potential sales leads to the organization. Planning and development of specific target markets and groups and the actual service package will be developed as a team program in conjunction with the project manager, customer service representative, order entry, and sales representatives. Manages and/or implements corrective action as needed to ensure that an excellent standard of service and a high level of Trulite's Platinum customer service levels are maintained. n n Who You Are:nnHighly self-motivated individual with a driven mentalitynCustomer orientednMotivating LeadernStrategic thinkernOrganizednn Skills You Bring:nn5 plus years of customer service or relevant experience and High School Diploma or equivalent required.n5 years supervisory/management experience in managing and leading a customer service organization of 15 plus resources preferred.nManufacturing experience required. Related glass industry experience preferred.nMust be able to multi-task, organized, efficient, and accurate.nSelf-motivated and goal-oriented person with a drive to succeed to maximize business results.nFosters a whatever it takes attitude to get the job done attitude.nMust have excellent communication (written and oral), interpersonal, time management, and conflict management skills.nExperienced user of Microsoft Office 365 suite.nAbility to calculate discounts, fractions, percentages, area circumference, and volume. Ability to apply concepts of basic algebra and geometry.nMust be able to perform the duties and responsibilities with or without reasonable accommodation.nMust pass criminal background check.nn n What You Will Do:n nnManage and coordinates activities of workers in the Glass Customer Service departments.nOversees, onboard and/or conducts training of new or existing employees to include processes, work methods, and procedures.nIntroduces new products to verify conformance to company specifications and service to customers.nProvides employees with timely and accurate feedback of performance reviews, disciplinary problems, material shortages, equipment problems etc. when required or appropriate.nInterview, Onboard, and exit employees as needed.nResponsible for retention, training and continued development of hourly and exempt employeesnInterfaces with team members on a daily basis, involved with decisions concerning all aspects of customer service, production and sales to drive customer improvement and overall satisfaction.nEnsures on-time delivery, management of the flow of raw materials and inventory to meet customer commitments.nSubject Matter Experts on all products, codes and systems (Axapta, Support Center Plus, etc.)nHandles internal and external customer issues in a professional and timely manner.nResponsible for ensuring teams performance of time-sensitive daily order entry and price quotes.nResponsible for adhering to product and customer specifications.nMaintains compliance with all required employment laws and OSHA regulations and policies.nProvides timely and accurate management reporting.nWorks closely with the sales team to ensure estimating adheres to standards, processes, and key performance indicators.nProcesses customer COD/CIA payments.nn n Why Trulite:n n Trulite offers the most comprehensive benefit coverage in the industry. We give our employees immediate access to health, dental, vision and life insurance benefits, as well as provide short/long-term disability coverage to protect you financially if you experience a non-occupational injury. We are pleased to offer a comprehensive wellness initiative that includes access to a progressive financial training program.n n Stay with us for a year and your 401k employer match is 100% vested and immediately becomes part of your ever improving financial plan. This is also true for those who select and contribute to their Health Savings Account. We match on both employee and family coverage to help cover out-of-pocket expenses and if unused continues to grow until needed. The employer match for your HAS, if you choose to participate, is also vested immediately at 100% improving your financial health.n n Trulite bears most of the cost of your benefits. We structured these benefits because we care not only about your physical well-being but your financial health and welfare too. Let us show you why Trulite values you as an employee and how we will help you achieve financial independence.n n n We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.nEstimated Salary: $20 to $28 per hour based on qualifications.

LPN - Desk Nurse + Great Benefits!!

LPN - Desk Nurse + Great Benefits!!

West Orange, NJ
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Licensed Practical Nurse (LPN) - ECC Emergency Care - Sign On Bonus

Licensed Practical Nurse (LPN) - ECC Emergency Care - Sign On Bonus

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Licensed Vocational Nurse - First shift Bonus

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Hasbrouck Heights, NJ
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Posted on: February 11
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Licensed Vocational Nurse - First shift Bonus

Licensed Vocational Nurse - First shift Bonus

Kearny, NJ
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Posted on: February 11
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Licensed Practical Nurse (LPN) - ECC Emergency Care - Sign On Bonus

Licensed Practical Nurse (LPN) - ECC Emergency Care - Sign On Bonus

Madison, NJ
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Posted on: February 11
DescriptionWe are Immediately Hiring for Licensed Practical Nurses (LPNs) roleFull time, Part time and Per Diem shifts.7am-7pm FT, 7pm-7am PTBenefits for LPNs include:Generous PTO and Holiday PayGreat Pay Rates! (based on experience and skills)Medical, Dental, Vision BenefitsTuition Assistance Programs, Career Advancement OpportunityNew Nurse graduates and LPNs with experience are welcome!We provi...

Licensed Practical Nurse (LPN) - ECC Emergency Care - Sign On Bonus

Licensed Practical Nurse (LPN) - ECC Emergency Care - Sign On Bonus

Rutherford, NJ
Stratford Manor Rehabilitation & Care Center
Posted on: February 11
DescriptionWe are Immediately Hiring for Licensed Practical Nurses (LPNs) roleFull time, Part time and Per Diem shifts.7am-7pm FT, 7pm-7am PTBenefits for LPNs include:Generous PTO and Holiday PayGreat Pay Rates! (based on experience and skills)Medical, Dental, Vision BenefitsTuition Assistance Programs, Career Advancement OpportunityNew Nurse graduates and LPNs with experience are welcome!We provi...

LPN - Desk Nurse + Great Benefits!!

LPN - Desk Nurse + Great Benefits!!

Westville, NJ
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Posted on: February 11
DescriptionWe are Immediately Hiring for Licensed Practical Nurses (LPNs) roleFull time, Part time and Per Diem shifts.7am-7pm FT, 7pm-7am PTBenefits for LPNs include:Generous PTO and Holiday PayGreat Pay Rates! (based on experience and skills)Medical, Dental, Vision BenefitsTuition Assistance Programs, Career Advancement OpportunityNew Nurse graduates and LPNs with experience are welcome!We provi...

LPN - Desk Nurse + Great Benefits!!

LPN - Desk Nurse + Great Benefits!!

Carlstadt, NJ
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Posted on: February 11
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