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Customer Service Rep (Firefly)

Company Name:
Hertz Corporation
Firefly is Growing Nationwide!
Do you find it exciting to meet new people? Do you like to be appreciatedfor your ability to provide helpful, quality service and getting things done the "right way?" You are concerned with accuracy and like to have the necessary training to become an expert. Even in difficult situations, you havegreat tact and charm
Is this you? Then we need you as our
customer service
Rep
As a Customer Service Representative, you will be responsible for:
Qualifying and processing customer rentals with accuracy and detail .
Persuasively selling optional
services
.
Responding to customer inquiries.
Adhering to all company policies and procedures.
Providing directions in a courteous and expeditious manner.
Monitoring fleet availability for reservations and walk-ups.
A commitment to continuous improvement in an ever-changing industry.
Related duties as required.
Educational Background:
High School Diploma or equivalent.
Professional Experience:
Customer service and/or sales experience required, ideally in the car rental or tourism industry.
Knowledge:
Knowledge requirements will be provided through on-the-job training
Skills:
Highly customer service orientated with adherence to established polices and procedures.
Strong sales skills.
Ability to project a professional appearance
Excellent problem solving skills.
Excellent communication skills with the ability to engage in verbal interaction with customers
Ability to work in fast paced environment
Detail orientated
Very socially focused - requires "how can I help you?" attitude.

computer
literate
Proficiency in English
Physical Requirements:
Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following:
Physical Requirements:
Equipment Operation:
? Yes ? No
Sitting
? Yes ? No
Computer Terminal
? Yes ? No
Standing
? Yes ? No
Telephone
? Yes ? No
Walking
? Yes ? No
Portable Computer
? Yes ? No
Bending and twisting
? Yes ? No
Calculator
? Yes ? No
Climbing
? Yes ? No
Copy Machine
? Yes ? No
Driving
? Yes ? No
Fax Machine
? Yes ? No
Pushing and pulling
? Yes ? No
Dictaphone
? Yes ? No
Speaking
? Yes ? No
Other - Please specify
? Yes ? No
Hearing
? Yes ? No
Writing
? Yes ? No
Lifting
? Yes ? No
Typing
? Yes ? No
Filing
? Yes ? No
Seeing
? Yes ? No
Reading
Firefly is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
All candidates with a college degree are encouraged to apply.
EOE/AA M/F/D/V
Date: 2014-02-28
Country: US
State: NV
City: Las Vegas
Postal Code: 89119
Category: Customer Service

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