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Representative, Contact Center II - Bilingual Japanese ~ Las Vegas

Company Name:
Wyndham Worldwide
Title: Representative, Contact Center II - Bilingual Japanese Las Vegas
Location: United States of America-Nevada-Las Vegas
Requisition ID: 1401261
Description:
Envision your career with one of the world's largest hospitality companies. With over 7,000 hotels, 145 Vacation Ownership Resorts, 200,000 rental units and more than 25,000 associates across six continents you'll discover the rewards of working in an energetic environment with caring colleagues. Rewards that include a career path with diverse opportunities, learning and mentorship. Wyndham Worldwide (NYSE: WYN) has been an industry leader in hospitality with almost $4 billion in revenues. Wyndham continues to expand and grow through industry leading efforts like Women on Their Way and Wyndham Green. While you may know our brands RCI, WorldMark by Wyndham, Ramada, Days Inn and Travelodge; there are many more aspects and companies to this leader in hospitality.
As one of FORTUNE Magazine's Most Admired Companies, Wyndham Worldwide is one family, one team of professionals who actively strive to provide our customers and each other with our signature Count On Me! Service promise. A promise to be responsive to needs, to be respectful in every way and deliver a great experience. It's more than a promise, at Wyndham it's been recognized as a commitment, visible in our awards including Newsweek's 100 Greenest Companies, DiversityInc's 25 Noteworth Companies and Ethisphere Institute Lists of the World's Most Ethical Companies amongst others. Come and join our Wyndham Family and discover the rewards for your career.
Job Summary:
The Bilingual Japanese Contact Center Representatives in Financial
services
are primarily responsible for the timely, efficient response to customer calls from our English and Japanese speaking customers and for ensuring customer satisfaction. Take inbound calls only and evaluate customer accounts to determine the appropriate/necessary actions. Once necessary action is determined, agents must submit adjustment requests, refund requests etc., to ensure that the problem is resolved. Agents must follow up with customers and/or other departments as necessary. Respond to customer questions and complaints to ensure satisfaction and prevention of delinquencies. Representatives are required to meet production and quality goals and to work closely with other departments such as Account Controls and Administration, Collections, Owner Relations, and Reservations.
Responsibilities:
-Take inbound calls and evaluate customer complaints to determine the appropriate actions then resolve and follow-up with customer.
-Maintain assessment fee accounts and loan contracts to provide accurate billing by responding to customer mail.
-Assist in the billing and collections of property taxes, special assessments, maintenance fee changes and other billings throughout the year.
Benefits:
A career at Wyndham offers you great benefit opportunities with a competitive package of salary and bonus, benefits and recognition. In addition to great employee discounts on such travel related areas as hotel & lodging, car rentals & other goods & services, you will receive:
o Medical/dental and vision care plans
o A 401(k) program that matches dollar for dollar up to 6% of salary (to government max)
o Programs that include Flexible Spending Accounts, short & long term disability, life insurance & educational assistance amongst others
Along the way, you will have an opportunity to contribute to improving the world around us through our volunteer efforts and global sustainability program, Wyndham Green.
Come and be part of One Family, One Team, One Company . . . Wyndham
People Make the Difference
Minimum Qualifications:
- High school diploma or equivalent (G.E.D.)
- 2 years customer service experience
- Ability to speak fluent English and Japanese
- Basic MS Word and Excel skills
- Math aptitude (test administered)
- Typing skills (test administered)
- Must be flexible to work any day of the week
Preferred Qualifications:
- Some college education
- 2 years call center experience
- 2 years financial experience
Job: Call Center

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