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Surveillance agent

Company Name:
PlayLV Gaming
This position is responsible for the observation of PlayLV property in order to deter and detect cheating, theft, and other activities that endanger the safety of PlayLV's guests, team members and property. Perform responsibilities in accordance with all PlayLV's Company standards, policies, and procedures.
### Qualifications
#### Licenses
Gaming Registration
#### Other
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
MINIMUM QUALIFICATIONS:
1.Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
2.Previous experience in gaming surveillance desired.
experience helpful
4.Fluent and literate in English
5.Vision correctable to 20/20. Vision testing may be required
6.Ability to remain anonymous to customers and employees in order to observe live gaming or money handling areas
7.Good written communication skills
8.Good Math skills
as a role model to other employees and always presents oneself as a credit to PlayLV's and encourages others to do the same.
10.Maintain all required work cards including proper work authorization at all times.
11.Adheres to all regulatory, company and department policies and procedures.
### Physical Requirements
#### Specialized Work Experience
Previous experience in gaming surveillance desired.
computer
experience helpful
#### Surroundings
move throughout the company facility for most of the shift.
spend time indoors in air-conditioned areas.
#### Sitting
infrequently
#### Standing
n a regular basis
#### Walking
n a regular basis
#### Bending, twisting and/or stooping
n a regular basis
#### Kneeling and/or Squatting
infrequently
#### Lifting
Less than 10 lbs
n a regular basis
#### Reaching and/or lifting overhead
n a regular basis
#### Climbing
stairs
#### Repetitive hand/finger movement
n a regular basis
#### Grasping/grabbing with hands
n a regular basis
#### Pushing and Pulling
n a regular basis
#### General Expectations
Devote himself/herself to insuring satisfaction to guests.
Determine management, production and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and
services
.
Know and understand the federal, state and local requirements which govern the company's business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on team member morale.
Uphold the company's non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.
#### Job-Specific Expectations
Responsible for practicing, supporting, and promoting PlayLV's "C3's" Company-wide culture and demonstrating Championship Service Standards at all times.
Observes all casino games in order to deter and catch cheating activities.
Observes all PlayLV's assets and money handling areas in order to deter and catch theft activities.
Monitors all high security areas for suspicious activities in order to report such activities and ensure the safety of PlayLV guests, team members, and property.
Enters and retrieves information from computer database and hard copy files in order to utilize such information in surveillance activities.
Checks all cameras, VCR's and operating equipment to ensure their proper effectiveness in surveillance activities.
Must have a high degree of working knowledge of all casino operations, and maintain a 90% or greater on proficiency exams.
Work Conditions:
Work is typically in an area, which may be unusually hot, cold, noisy, and may contain second hand smoke. Work may be performed in small areas with a 3 ft. wide access. Tasks performed from a non-sitting position. Team Members will be required to stand, walk, lift, reach, push, pull and grasp. These tasks include the maintenance and care of assigned area. Work may entail trained chemical usage. Constant contact with fellow Team Members and Guests.
This job description is not an exclusive or exhaustive list of all job functions that a Team Member in this position may be asked to perform from time to time. Duties and responsibilities can be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.
.
Important Notices:
This job description is not an exclusive or exhaustive list of all job functions that a Team Member in this position may be asked to perform from time to time. Duties and responsibilities can be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.
Team Member is required to sign this document in the space provided below, acknowledging receipt and comprehension of this job description.
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