Voice Services Manager

Company Name:
Link Technologies
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Link Technologies is looking for the ideal Voice
for our client located in Las Vegas,
. Ideal candidates will be responsible for the overall management and availability of the voice infrastructure environment. This includes responsibility for PBX, ACD, and voice mail systems as well as contact center administrative functions. In addition to management of the voice infrastructure, this
is also responsible for ensuring all voice requests and projects are completed in a timely fashion, within scope and within budget. This position will also be responsible for representing Information Technology's interest in property telecommunications efforts.
Job Description:
Bachelor's Degree in Telecommunications or comparable field
5+ years management experience in a voice infrastructure environment
Strong working experience with the following:
Nortel CS1000
Avaya Aura Contact Center
Working with telecommunications carriers to troubleshoot issues
ITIL v3 Foundations Certification
5+ years managing vendor relationships
Avaya Certified Support Specialist (ACSS)
Avaya Communication Server 1000 for Avaya Aura
Manage provider responsible for PBX switch maintenance and MACD work
Ensure all service requests are fulfilled within appropriate service levels
Ensure all changes/enhancements to production environment are completed within specified and agreed upon change windows
Responsible for managing incidents/problems through to resolution and ensuring timely root cause analysis
Work closely with Business and IT Business Relationship Managers to ensure business requirements are being addressed
Conduct monthly reviews with maintenance provider to ensure SLA's and system performance requirements are being met
Conduct regular reviews with carriers, and other voice and contact center application providers as appropriate
Participate in RFP and contract negotiation as appropriate
Collaborate with Voice Engineer to identify and assess new voice and contact center technologies and applications
Maintain all department Standard Operating Procedures
To apply, please send your resume in MS Word format to and reference Job ID #5722. We look forward to working with you!

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