Change management analyst - it
Company Name:
MGM Resorts International
Job Description:
The Information Technology (IT) Change Management Analyst will ensure that standardized methods, process and procedures are used for efficient and prompt handling of all IT changes. Will ensure all changes are documented in order to minimize the impact of Change-related incidents upon service quality. Will lead the weekly Change Advisory Board reviews.
Assist with the execution and management of the ITIL based Change Management process.
Lead the CAB weekly meetings and document all changes accordingly.
Review and evaluate the Change Process, make recommendations for continuous process improvement.
Attend program meetings to learn of future changes and proactively act to start change processes.
Ensure service changes are authorized, documented, and reviewed with relevant stakeholder input and that change meets all compliance requirements.
Collaborate with stakeholders to ensure their services are properly represented prior to being deployed.
Identify opportunities to convert changes to quick/standard changes.
Ensure that change resources (event owners) understand the process and execute it proficiently.
Work with IT notification teams to communicate all type of changes to the user community.
Ensuring proper testing is executed prior to deploying service changes to production e.g. system, regression, and user acceptance testing.
Helps execute emergency changes and escalations in alignment with Emergency Escalation Policies.
Ensure internal processes, procedures, tools and infrastructure are documented, maintained with accuracy, and adhered (for knowledge management) and global policy management.
Participate in stakeholder discussions identify opportunities to improve design, delivery or execution of services.
Support and conduct Change Management training and communications.
Maintain Change Calendar.
Performs all other job related duties as requested.
JOB REQUIREMENTS:
Required:
At least 5 years of experience in Information Technology in a similar role.
At least 2 years of experience working with ITIL based Change Management.
Previous experience managing projects.
Deep understanding of Service Desk, Incident Management, Problem Management, Change Management, Configuration Management and IT disciplines absolutely.
Have or be able to obtain a valid Gaming Registration.
Excellent customer service skills.
Able to lead and mentor a team.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High school diploma or equivalent.
Able to effectively communicate in English, in both written and oral forms.
Preferred:
Bachelor Degree in Information Systems/Technology, Computer Science, Computer Engineering, or a related field.
PMP Certification.
Previous experience working in a similar resort setting.
Property: MGM Resorts International Operations
Position Code: 14671
Category: Information Technology
Employment Status: Full-Time
Age Requirement: 21 and over
Position Level: 09Estimated Salary: $20 to $28 per hour based on qualifications.
MGM Resorts International
Job Description:
The Information Technology (IT) Change Management Analyst will ensure that standardized methods, process and procedures are used for efficient and prompt handling of all IT changes. Will ensure all changes are documented in order to minimize the impact of Change-related incidents upon service quality. Will lead the weekly Change Advisory Board reviews.
Assist with the execution and management of the ITIL based Change Management process.
Lead the CAB weekly meetings and document all changes accordingly.
Review and evaluate the Change Process, make recommendations for continuous process improvement.
Attend program meetings to learn of future changes and proactively act to start change processes.
Ensure service changes are authorized, documented, and reviewed with relevant stakeholder input and that change meets all compliance requirements.
Collaborate with stakeholders to ensure their services are properly represented prior to being deployed.
Identify opportunities to convert changes to quick/standard changes.
Ensure that change resources (event owners) understand the process and execute it proficiently.
Work with IT notification teams to communicate all type of changes to the user community.
Ensuring proper testing is executed prior to deploying service changes to production e.g. system, regression, and user acceptance testing.
Helps execute emergency changes and escalations in alignment with Emergency Escalation Policies.
Ensure internal processes, procedures, tools and infrastructure are documented, maintained with accuracy, and adhered (for knowledge management) and global policy management.
Participate in stakeholder discussions identify opportunities to improve design, delivery or execution of services.
Support and conduct Change Management training and communications.
Maintain Change Calendar.
Performs all other job related duties as requested.
JOB REQUIREMENTS:
Required:
At least 5 years of experience in Information Technology in a similar role.
At least 2 years of experience working with ITIL based Change Management.
Previous experience managing projects.
Deep understanding of Service Desk, Incident Management, Problem Management, Change Management, Configuration Management and IT disciplines absolutely.
Have or be able to obtain a valid Gaming Registration.
Excellent customer service skills.
Able to lead and mentor a team.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High school diploma or equivalent.
Able to effectively communicate in English, in both written and oral forms.
Preferred:
Bachelor Degree in Information Systems/Technology, Computer Science, Computer Engineering, or a related field.
PMP Certification.
Previous experience working in a similar resort setting.
Property: MGM Resorts International Operations
Position Code: 14671
Category: Information Technology
Employment Status: Full-Time
Age Requirement: 21 and over
Position Level: 09Estimated Salary: $20 to $28 per hour based on qualifications.
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