Shift supervisor - evs (ft)
Company Name:
MGM Resorts International
Job Description:
Supervises assigned operational functions within the department consistent with the strategic plan, the fiscal budget, and the companys short-term and long-term profitability objectives.
Supervises the delivery and measurement of guest service standards within Environmental Services, consistent with established guidelines/standards.
Supervises accountability processes for Environmental Services; ensures compliance with budgetary guidelines, company policies, established departmental guidelines/standards, and legal requirements.
Supervises Human Resources responsibilities for Environmental Services to include:
Training, Coaching, Scheduling, Performance feedback, Recommending and administering discipline.
Hiring recommendations that encompass the companys diversity commitment.
Creates a work environment that promotes teamwork, recognition, mutual respect, and employee satisfaction.
Works closely in mentoring/coaching Casino/Utility Porters in additional tasks/responsibilities to optimize advancement opportunities available for subordinate staff.
Monitors Casino/Utility Porters work schedules, enforces break/lunch schedules, provides early-outs and overtime based on budgetary guidelines, volume, forecasts, and departmental needs.
Schedules work force assigned to shift to ensure all sections/areas are adequately covered.
Provides ideas/suggestions for new products, services, technology, and processes to ensure competitive position in anticipation of changing customer needs within the dynamic hospitality/gaming environment.
Monitors Casino/Utility Porters' activities for quality assurance. Evaluates Casino/Utility Porters performance and provides coaching/progressive counseling when applicable; conducting annual performance appraisals as required.
Provides guest resolution for all issues/concerns beyond the scope of authority designated to Casino/Utility Porters, in an expedient and professional manner.
Assists the EVS Manager with daily administrative duties, as needed/requested.
Promotes a free exchange of ideas among employees to continuously improve guest service and job satisfaction.
Advises management of any discrepancy, potential security issue, and/or area of concern which may have a negative impact on the department/property.
Maintains constant awareness of safety and accident prevention.
Ensures all equipment and work areas are kept clean/clear of any safety hazards.
Assists in the training of Casino/Utility Porters in OSHA standards/regulations, and documents/submits to EVS Manager.
Inventories supplies and ensures necessary items are ordered, as needed.
Ensures equipment is working properly, prepares necessary work orders when needed, and ensures equipment is repaired and returned in a timely manner.
Maintains strict key/radio equipment control in accordance with established guidelines/procedures.
Completes all projects assigned by management in a timely and professional manner.
Establishes and maintains effective working relationship with all departments.
Performs assigned duties during emergencies. Ability to work under pressure, or in an emergency, in a calm and rational manner.
Trains Casino/Utility Porters, as necessary, to ensure departmental standards are met.
Performs all of the functions of a Casino/Utility Porter at a high level of expertise, offering technical guidance/assistance as needed.
Performs all other job related duties as assigned.
JOB REQUIREMENTS:
Required:
At least 6 months of previous cleaning experience in health services, public area, or comparable environment.
Working knowledge of basic cleaning equipment/techniques; and communication devices (radios, pagers, etc.)
Working knowledge of adherence to, and training of, OSHA standards/regulations.
Excellent customer service skills.
Ability to lead and mentor a team.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High School diploma and equivalent.
Able to effectively communicate in English, in both written and oral forms.
Preferred:
At least 6 months of previous supervisory/managerial experience in a comparable environment.
Previous experience managing employees using a Collective Bargaining Agreement.
Proficiency in the use of Microsoft Word, Excel, and Outlook.
Bilingual.
Previous Experience in a similar resort setting.
Property: Mandalay Bay
Position Code: 12063
Category: Hotel Operations
Employment Status: Housekeeping/Cleaning/Porter
Age Requirement: Management
Position Level: Full-TimeEstimated Salary: $20 to $28 per hour based on qualifications.
MGM Resorts International
Job Description:
Supervises assigned operational functions within the department consistent with the strategic plan, the fiscal budget, and the companys short-term and long-term profitability objectives.
Supervises the delivery and measurement of guest service standards within Environmental Services, consistent with established guidelines/standards.
Supervises accountability processes for Environmental Services; ensures compliance with budgetary guidelines, company policies, established departmental guidelines/standards, and legal requirements.
Supervises Human Resources responsibilities for Environmental Services to include:
Training, Coaching, Scheduling, Performance feedback, Recommending and administering discipline.
Hiring recommendations that encompass the companys diversity commitment.
Creates a work environment that promotes teamwork, recognition, mutual respect, and employee satisfaction.
Works closely in mentoring/coaching Casino/Utility Porters in additional tasks/responsibilities to optimize advancement opportunities available for subordinate staff.
Monitors Casino/Utility Porters work schedules, enforces break/lunch schedules, provides early-outs and overtime based on budgetary guidelines, volume, forecasts, and departmental needs.
Schedules work force assigned to shift to ensure all sections/areas are adequately covered.
Provides ideas/suggestions for new products, services, technology, and processes to ensure competitive position in anticipation of changing customer needs within the dynamic hospitality/gaming environment.
Monitors Casino/Utility Porters' activities for quality assurance. Evaluates Casino/Utility Porters performance and provides coaching/progressive counseling when applicable; conducting annual performance appraisals as required.
Provides guest resolution for all issues/concerns beyond the scope of authority designated to Casino/Utility Porters, in an expedient and professional manner.
Assists the EVS Manager with daily administrative duties, as needed/requested.
Promotes a free exchange of ideas among employees to continuously improve guest service and job satisfaction.
Advises management of any discrepancy, potential security issue, and/or area of concern which may have a negative impact on the department/property.
Maintains constant awareness of safety and accident prevention.
Ensures all equipment and work areas are kept clean/clear of any safety hazards.
Assists in the training of Casino/Utility Porters in OSHA standards/regulations, and documents/submits to EVS Manager.
Inventories supplies and ensures necessary items are ordered, as needed.
Ensures equipment is working properly, prepares necessary work orders when needed, and ensures equipment is repaired and returned in a timely manner.
Maintains strict key/radio equipment control in accordance with established guidelines/procedures.
Completes all projects assigned by management in a timely and professional manner.
Establishes and maintains effective working relationship with all departments.
Performs assigned duties during emergencies. Ability to work under pressure, or in an emergency, in a calm and rational manner.
Trains Casino/Utility Porters, as necessary, to ensure departmental standards are met.
Performs all of the functions of a Casino/Utility Porter at a high level of expertise, offering technical guidance/assistance as needed.
Performs all other job related duties as assigned.
JOB REQUIREMENTS:
Required:
At least 6 months of previous cleaning experience in health services, public area, or comparable environment.
Working knowledge of basic cleaning equipment/techniques; and communication devices (radios, pagers, etc.)
Working knowledge of adherence to, and training of, OSHA standards/regulations.
Excellent customer service skills.
Ability to lead and mentor a team.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High School diploma and equivalent.
Able to effectively communicate in English, in both written and oral forms.
Preferred:
At least 6 months of previous supervisory/managerial experience in a comparable environment.
Previous experience managing employees using a Collective Bargaining Agreement.
Proficiency in the use of Microsoft Word, Excel, and Outlook.
Bilingual.
Previous Experience in a similar resort setting.
Property: Mandalay Bay
Position Code: 12063
Category: Hotel Operations
Employment Status: Housekeeping/Cleaning/Porter
Age Requirement: Management
Position Level: Full-TimeEstimated Salary: $20 to $28 per hour based on qualifications.
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