Shift supervisor support center
Company Name:
Boyd Gaming
Job Description:
Responsible for supervising the activities of the Support Center and its staff during assigned shift which includes recognizing, identifying, isolating, and resolving problems with information systems products and services, and for coordinating referrals to the appropriate technical, professional, or service personnel, or for escalating to management.
JOB REQUIREMENTS:
Must be at least 21 years of age.
High school diploma (or equivalent) required; Associate's degree or an equivalent level of experience preferred.
Two (2) years of Help Desk/Support Center experience and one (1) year of prior supervisory experience strongly preferred.
One (1) year of applied experience with iSeries required.
ITIL V3 Foundation Certification preferred.
Must be knowledgeable in basic computer operation and related troubleshooting efforts.
Must be able to type quickly and accurately, preferably at least 50 wpm.
Must have exceptional customer service, communication, and phone etiquette skills.
Must be highly organized, detail-oriented, and able to effectively multi-task.
Must be proficient in various Microsoft Office applications.
Must be able to obtain/maintain any necessary certifications and/or licenses.
Position Code: BGESSSC01
Department: BG - IT
Category: Information Technology
Shift: Varied
Status: Full TimeEstimated Salary: $20 to $28 per hour based on qualifications.
Boyd Gaming
Job Description:
Responsible for supervising the activities of the Support Center and its staff during assigned shift which includes recognizing, identifying, isolating, and resolving problems with information systems products and services, and for coordinating referrals to the appropriate technical, professional, or service personnel, or for escalating to management.
JOB REQUIREMENTS:
Must be at least 21 years of age.
High school diploma (or equivalent) required; Associate's degree or an equivalent level of experience preferred.
Two (2) years of Help Desk/Support Center experience and one (1) year of prior supervisory experience strongly preferred.
One (1) year of applied experience with iSeries required.
ITIL V3 Foundation Certification preferred.
Must be knowledgeable in basic computer operation and related troubleshooting efforts.
Must be able to type quickly and accurately, preferably at least 50 wpm.
Must have exceptional customer service, communication, and phone etiquette skills.
Must be highly organized, detail-oriented, and able to effectively multi-task.
Must be proficient in various Microsoft Office applications.
Must be able to obtain/maintain any necessary certifications and/or licenses.
Position Code: BGESSSC01
Department: BG - IT
Category: Information Technology
Shift: Varied
Status: Full TimeEstimated Salary: $20 to $28 per hour based on qualifications.
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