Training Supervisor - Housekeeping (MGM Grand)
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It is the primary responsibility of the Housekeeping/EVS Training Supervisor to perform a variety of duties to support the effective functioning of the department, assist in the development, implementation, facilitation and/or evaluation of training programs to include but are not limited to: new hire training, task and core service standard training for Housekeeping and EVS, and other training as assigned by the Training Manager. All duties are to be performed in accordance with departmental and the company's policies, practices, and procedures.
Work closely with the training manager to develop, facilitate and evaluate general training programs as required.
Develop, implement and evaluate all weekly core service standard and task training session plans within the entire Housekeeping and EVS department.
Departments include managers, attendants, specialists, administrative employees and others.
Generate and distribute weekly Core Service standard and task training session plans to all housekeeping and EVS managers for implementation.
Facilitate core service and task training of line and management employees.
Maintain, track and communicate updates of all completed Core Service Standard and Task training within the Housekeeping and EVS department.
Provide support in training to all housekeeping and EVS managers such as proper delivery and role playing of the core service standard and task training.
Conduct performance observation with emphasis on the weekly task training and core service standard.
Generate statistical reports and performance analysis on the development of each training program implemented. Coordinate progress with the Training manager.
Conduct QC and visual inspections to new hire employees.
Monitor and reinforce new hire employees' training schedule.
Organize, file and revise training materials.
Update new hire orientation forms.
Provide assistance in opening of floor as needed.
Report all needed repairs and prepares service call requests for maintenance.
Performs all other job related duties as requested.
Required:
At least 1 year of hotel housekeeping supervisory experience.
Ability to manage multiple tasks, listen effectively, have strong judgement skills and basic math skills.
Working knowledge of cleaning procedures, equipment and supplies, and reinforcement of policies and procedures with regards to safety guidelines
Excellent customer service skills.
Able to lead and mentor a team.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High School diploma or equivalent.
Able to effectively communicate in English, in both written and oral forms.
Preferred:
Bachelor's degree in a related field.
Previous experience working in a similar resort setting.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
text
It is the primary responsibility of the Housekeeping/EVS Training Supervisor to perform a variety of duties to support the effective functioning of the department, assist in the development, implementation, facilitation and/or evaluation of training programs to include but are not limited to: new hire training, task and core service standard training for Housekeeping and EVS, and other training as assigned by the Training Manager. All duties are to be performed in accordance with departmental and the company's policies, practices, and procedures.
Work closely with the training manager to develop, facilitate and evaluate general training programs as required.
Develop, implement and evaluate all weekly core service standard and task training session plans within the entire Housekeeping and EVS department.
Departments include managers, attendants, specialists, administrative employees and others.
Generate and distribute weekly Core Service standard and task training session plans to all housekeeping and EVS managers for implementation.
Facilitate core service and task training of line and management employees.
Maintain, track and communicate updates of all completed Core Service Standard and Task training within the Housekeeping and EVS department.
Provide support in training to all housekeeping and EVS managers such as proper delivery and role playing of the core service standard and task training.
Conduct performance observation with emphasis on the weekly task training and core service standard.
Generate statistical reports and performance analysis on the development of each training program implemented. Coordinate progress with the Training manager.
Conduct QC and visual inspections to new hire employees.
Monitor and reinforce new hire employees' training schedule.
Organize, file and revise training materials.
Update new hire orientation forms.
Provide assistance in opening of floor as needed.
Report all needed repairs and prepares service call requests for maintenance.
Performs all other job related duties as requested.
Required:
At least 1 year of hotel housekeeping supervisory experience.
Ability to manage multiple tasks, listen effectively, have strong judgement skills and basic math skills.
Working knowledge of cleaning procedures, equipment and supplies, and reinforcement of policies and procedures with regards to safety guidelines
Excellent customer service skills.
Able to lead and mentor a team.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High School diploma or equivalent.
Able to effectively communicate in English, in both written and oral forms.
Preferred:
Bachelor's degree in a related field.
Previous experience working in a similar resort setting.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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